Field Service Engineer

Overview

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Your role : Field Service is responsible for : Installs, analyzes, troubleshoots, maintains and services Leybold vacuum pumps and related equipment (mechanical and electrical) in the field. Proactively promotes increased sales of spare parts, service repairs and other aftermarket services within an assigned geographical territory and at assigned target key accounts.

Responsibilities

• Works closely with local account managers and service organization to increase sales of spare parts and aftermarket services of Leybold and Brand X products and helps to identify and penetrate new accounts within assigned regions.
• Installs, analyzes, troubleshoots, maintains and services Leybold pumps and related equipment (mechanical and electrical) in the field.
• Able to achieve budget goals for sales of spares and aftermarket services.
• Supports new product qualifications and installations.
• Provides technical advice, assistance and product training to customers.
• Maintains relations between the customer and the organization on field service and aftermarket sales matters.
• Determines and recommends which products or services best fit the customers' needs.
• In conjunction with sales, identifies areas for product improvement or needs for new products. Maintains historical log of site visits and writes trip reports and continues to follow-up on activities to ensure customers' needs have been satisfied.
• Assist Sales Channels in selling company's products & services by providing technical expertise to prospective and established customers.
• Increases employee's knowledge of Leybold products in effectively facilitating installation, start-up, and maintenance of related equipment.
• Helps develop and train additional field service staff.
• Other duties as assigned.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and / or loud noises.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.

The employee must occasionally lift and / or move up to 20 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

This position could require frequent travel dependent upon home location and distance to customer sites within assigned region. Travel could be up to 50%, overnight, and / or for multiple days.

Scope of the Job

To Succeed you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Education level

Knowledge Areas / Skills

Other Requirements

In Return, We Offer

LEYBOLD USA INC. is an Equal Opportunity Employer - M / F / Disabled / Veteran

Job Details

J-18808-Ljbffr