General Information
Location
Greenvile, SC
Job ID
3013
Job Category
Information Technology (IT)
Language Requirement
English
Description & requirements
Description
Are you a hard-working, team-oriented individual with a passion for all things IT? Do you want to work with others with the same passion for IT, that have fun working together, and truly want to help others be successful?
If so, we have the perfect job for you at our site located in Greenville, South Carolina!
Join Transcom at our Greenville, South Carolina site!
What's in it for you?
- Benefits - Medical, Dental, Vision, 401(k)
- Paid Vacation Time
- Great Work / Life Balance while developing your career
- Full gym - free to employees
The IT Engineer is responsible for maintaining the high standards of service delivery in respect of support to several major Transcom clients in North America.
This role must be located in the Greenville, South Carolina surrounding area.
Description of Role and Objectives :
The IT Engineer will work as part of the IT Workplace & Site Enablement Team, covering various duties including but not limited to the below, working towards set objectives in a timely and quality manner.
Responsibilities : Onsite IT Engineer :
Onsite IT Engineer :
Provides administration and maintenance of IT hardware and software in production in conjunction with cluster and the various product house teams.
Provides additional support for all applications and technologies that are site, or country specific in conjunction with the various product house teams.
Executes deployment of IT solutions in their region according to specifications and procedures from Regional and Global teams as well as IT Architects.
Coordinate, together with the product house teams, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.
Collaborates with cluster IT management, central IT, IT Governance in the management of cluster IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.
Participates in the operation and maintenance of departmental / cluster production and administrative applications.
Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.
Monitor and assist when necessary to ensure effective coordination of first-line and corporate and global IT Service Delivery services to users.
Maintain close working relations with representatives of Contractors and Technology partners for new service / equipment quotes, after sales licenses and warranty support.
Provide support to users, incident resolution and advice on the correct use of the system.
Recover damaged or eliminated files implementing preventive action in turn.
Maintain documentation for site / client technical infrastructure.
Perform other IT related duties as required.
Additional responsibilities may be added as the needs of the business change and expand.
Qualification and experience
A High School Diploma or equivalent
Organizational and critical thinking skills
An ability to adapt, prioritize and multi-task unsupervised.
Excellent verbal and written communication skills
Proficient with Excel and / or Google Sheets including capturing and recording data, using shortcuts and formula functions, building charts / graphs, sorting and filtering data, and utilizing pivot tables.
Experience with both Office 365 and Google (G-Suite)
Talent for recognizing opportunities for process improvement
Be client focused with a great "can do" attitude and a willingness to assist with a variety of tasks as they come
Proven customer service phone skills
Strong interpersonal skills, including the ability to work with a variety of personality types
Strong attention to detail and ability to maintain a high level of accuracy
Strong problem solving skills
Willing and able to work at the site located in Greenville, South Carolina.
Information technology Experience
macOS, iOS : Intermediate level.
MDM Experience (macOS, iOS) : Intermediate level.
Office package (Word / Excel / PowerPoint) : Intermediate level.
Google Apps : Intermediate level.
E-mail Communication : Intermediate level.
Windows 10, Windows Server 2012+ : Intermediate / High level.
Networks and Communications : Intermediate level.
Periphery devices and components : High level.
Databases - Intermediate level.
Personality profile :
To be successful in this role you must...
Be self-motivated and commercially minded.
Take ownership for quality, competence, and commitment.
Detailed-oriented
Enjoy / thrive on autonomy and be results focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change / improvements
Maintain a clean and organized working environment
Location
This position is located onsite at our Transcom Greenville site located at 650 Executive Center Drive, Greenville, SC 29615.
Pre-employment Requirements
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.
We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces.
Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2024.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom.
Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others.
Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other.
You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
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