Senior Program Manager, Yardi

A bit about us :

Founded in 1996, we the forefront of business and real estate technology services. We bring industry-leading insights and expertise to every engagement, enabling our clients the ability to maintain a competitive edge.

As a leading real estate solutions provider, we are a member of Yardi’s Independent Consultants Network, MRI Software’s Partner Connect network, and the RealPage Certified Consulting Program.

Our international platform is an extension of your organization, providing clients with ERP implementations and upgrades, ERP and IT help desk services, network and cloud support, low voltage wiring design and installation, as well as outsourced accounting and lease abstraction.

We work with multifamily, student housing, affordable, retail, industrial and commercial real estate owners and operators, property management firms, institutional investors, and real estate brokers nationwide, many of whom are among the real estate industry’s largest and most prestigious leaders.

We are Strategic Partners with leading software vendors to bring best-in-breed solutions to every client.

Why join us?

We offer a competitive salary in addition to health benefits, PTO, and 401k. As a rapidly growing company there is room for personal development, and upward mobility.

Job Details

Job Summary

We are seeking an experienced and dynamic Senior Program Manager with a strong background in project management to lead and oversee multiple programs and projects within our organization.

The ideal candidate will possess exceptional leadership skills, strategic vision, and the ability to drive cross-functional teams towards achieving program goals.

This role requires a results-oriented professional who excels in a fast-paced, innovative environment and is committed to delivering high-quality outcomes.

Key Responsibilities

Program Leadership

Lead and manage multiple complex programs from inception to completion, ensuring alignment with organizational objectives and strategic goals.

Develop and implement program strategies, objectives, and plans to ensure successful delivery.

Serve as the primary point of contact for all program-related activities, providing regular updates to senior leadership and stakeholders.

Project Management

Oversee and guide project managers in planning, executing, and closing projects within the program.

Ensure that projects are delivered on time, within scope, and within budget.

Implement best practices in project management, including risk management, resource allocation, and quality control.

Conduct retrospective sessions to gather lessons learned and recommend opportunities for process improvement.

Support departmental goals and populate scorecard metrics.

Provide departmental reporting both internal and external.

Work with the AR department to ensure seamless and accurate client invoicing.

Foster client relationships by acting as a point of contact, holding weekly meetings, and providing dashboard reporting.

Cross-Functional Collaboration

Foster strong working relationships with cross-functional teams, including sales, marketing, finance, and operations departments.

Facilitate effective communication and collaboration among team members to ensure seamless execution of program initiatives.

Stakeholder Management

Engage with key stakeholders to gather requirements, define program objectives, and ensure alignment with business needs.

Manage stakeholder expectations and provide transparent and timely communication on program or project progress and challenges.

Assemble and maintain key artifacts and portfolio reporting and / or dashboards.

Financial Oversight

Develop and manage program budgets, ensuring efficient allocation of resources and adherence to financial constraints.

Monitor program financial performance and implement corrective actions as needed.

Performance Monitoring

Establish and track key performance indicators (KPIs) to measure program success and identify areas for improvement.

Conduct regular program reviews and post-mortems to capture lessons learned and drive continuous improvement.

Risk Management

Identify, assess, and mitigate risks associated with program delivery.

Develop contingency plans to address potential challenges and ensure program resilience.

Team Development

Mentor and coach project managers and team members, fostering a culture of continuous learning and professional growth.

Lead by example, promoting a collaborative and high-performance work environment.

Qualifications and Skills

Bachelor's degree in business administration, or a related field (master's degree preferred).

At least 5 years of experience in program management and project management, with a proven track record of successful program delivery.

IT software industry experience preferred.

Strong understanding of project management methodologies (PMP or similar certification preferred).

Exceptional leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams.

Excellent communication (written & oral), negotiation, and problem-solving abilities.

Proficiency in program and project management tools and software, such as Autotask, Kantata, and Smartsheet.

Strong financial acumen and experience managing program budgets.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Able to work remotely and within the continuous United States.

Excellent organizational skills and attention to detail.