Sr. Customer Success Manager

About Our Client

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

The hiring company is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk.

Backed by 2,000+ pre-built integrations, the hiring company automates privacy workflows and supports compliance with regulations like GDPR and CPRA.

The hiring company is recognized as a leader and services millions of consumers through customers like well-known brands.

About The Role

As a Senior Customer Success Manager at the hiring company, you will serve as a trusted adviser who drives value for the hiring company’s most strategic customers.

You will own the success journey for a book of key customers and ensure they have the right resources to realize their business outcomes and objectives.

As part of that, you will solve hard problems and play a crucial role in understanding and translating the voice of the customer.

The Skill Set :

• Identify opportunity paths and deliver value to the Enterprise customers
• Create and deliver Success Plans in a high complexity, high-touch customer environment
• Develop relationships and work closely with individuals at all levels within a customer organization, including executives
• Proactively solve hard problems on behalf of customers, while managing competing priorities
• Ability to take on internal build-the-business projects that help the business scale
• You are organized with exceptional verbal, written, presentation and communication skills

Within 90 Days You'll :

• Build strong relationships with every customer in your portfolio.
• Understand the hiring company’s products, services, and core value drivers.
• Develop and implement customer success plans tailored to each customer’s needs.
• Complete third-party privacy training.

Within 180 Days You'll :

• Align / realign your customers goals with hiring company value drivers and functionality.
• Create an action plan on how to deliver against goals, KPIs and functionality.
• Identify additional revenue-generating opportunities.
• Deliver on key internal build-the-business projects that support our scalable / repeatable growth as a company.

Within 365 Days You'll :

• Display industry and product expertise. Add to your knowledge on industry trends and customer success strategy.
• Act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
• Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention.
• Engage with the hiring company Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.

Benefits & Perks :

• Competitive compensation package + equity
• Remote work (United States)
• Unlimited paid-time-off (+2 weeks mandatory!)
• 8 scheduled hiring company Days a year for personal wellness
• Generous healthcare options, including medical, dental, and vision
• 401(k) plan
• Monthly hardware and remote office stipends or UberEats meal program
• All of this and much, much more

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