Sea Logistics Customer Care Specialist, Import United States US2116936
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Charlotte site is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.
YOUR ROLE
Reporting to the Sea Logistics Customer Care Manager, you will support our customers by providing helpful information, and providing solutions on a timely basis regarding our customers' concerns and questions.
You will be the customer advocate for both our US Operational Care Center and our overseas Customer Care Locations to help ensure that customers' Customer Satisfaction Promise is fulfilled.
YOUR RESPONSIBILITIES
- You will provide proactive consultancy to our clients, ensuring customer satisfaction.
- Support customer development & maintenance
- You will collaborate management, Sea Logistics operations (Operational Care Center), and sales to ensure we are providing an enhanced customer experience.
- You will be involved in Financial Excellence & Development to monitor revenue versus costs.
- You will also provide Kuehne+Nagel price quotations and updates, setting the final selling price with individual adjustments
- You will be responsible for integrating and maintaining customer data into Kuehne+Nagel systems.
- This Establish and build Customer relationships while supporting the Kuehne+Nagel Sales team.
- Reporting (refining and reviewing Customer requested reports generated from Kuehne+Nagel Systems)
YOUR SKILLS AND EXPERIENCES
- 1+ years in freight forwarding
- 3+ years of customer service experience
- Knowledge of International Business.
GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth.
We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI- recruiter's job code
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
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