Office Manager

Are you looking for a fast-paced, fun environment where you can make an impact directly to the community? Look no further, our dental & orthodontic client is seeking an Office Manager for their Odessa and Midland offices.

Work in a fun environment that has a high focus within pediatric dentistry. The lobby's can include arcade games, mini movie theaters to create an exciting atmosphere.

Enjoy quarterly bonuses and a sign-on bonus if you join our team.

Dental Office Manager Career Opportunity :

The Dental Office Leader is a key member and contributor in creating an amazing, one-of-a-kind Patient Experience. Successful candidates will work in our world-class lobbies engaging, entertaining, and caring for our patients.

This person will lead all non-clinical aspects of the dental practice including operations, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral healthcare education, and marketing outreach.

Essential Duties and Responsibilities :

• Champion Our client’s High-Performance Culture by ensuring the perfect appointment and patient flow is executed successfully each day.
• Responsible for the overall TPV, production, and revenue generated at the office.
• Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.
• Experience in a Treatment Coordinator role, or the ability to learn the Treatment Coordinator role, is required in order to assist current Treatment Coordinators or fulfill the role when needed.
• Maintain team accountability to our client’s policies and procedures.
• Evaluate and maximize daily schedule for increased production.
• Dedicated focus to Patient Outcomes and Patient Experience.
• Foster team collaboration, share information and ideas, and push team to innovate.
• Direct the Morning Opportunity Meeting, communicate staff assignments and plans, and motivate team.
• Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately.
• Identify potential patient escalations and engage the Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues.
• Build strong relationships with all doctors to facilitate treatment and employee satisfaction
• Ensure all record keeping is 100% accurate at all times.
• Make sure the staff always remains 100% credentialed and certified, while performing their duties.
• Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements.
• Coordinate and work closely with HR regarding all hiring, training, counseling, and all other employee relations needs.
• Immerse yourself and office personnel in the surrounding community for greatest outreach potential.
• Responsible for the overall TPV, production, and revenue generated at the office.

Qualifications :

• 3+ years dental experience is required
• 2+ years’ experience in customer service
• 5 years of previous leadership or management experience is preferred
• Excellent time management skills
• Previous dental assisting experience is highly desirable
• Dental practice management software (Open Dental / Dentrix) experience helpful
• Working knowledge of MS Office and / or Google Suite Technologies
• Experience with social media marketing is a plus
• Bilingual (Spanish) is preferred

Experience :

• Dental management : 2 years (Preferred)
8 days ago