Customer Support Team Leader

VirtualVocations
San Antonio, Texas, United States
Full-time
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A company is looking for a Customer Support Team Leader to drive excellence in remote customer support operations.Key Responsibilities : Lead and coach a team of customer support agents to achieve performance metricsHandle customer escalations and resolve complex issues professionallyMonitor team performance, providing feedback and implementing improvement initiativesRequired Qualifications : 5+ years of leadership and coaching experience in customer support10+ years of customer service expertise in customer-facing rolesProven ability to handle escalations and maintain customer satisfactionExperience in remote, geo-distributed work environmentsAbility to set SMART goals for team performance improvement

2 days ago
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