Service Manager - Austin, TX

Service Manager - Austin, TX

Job LocationsUS-TX-AustinReq Number2024-9831CategoryServiceTypeRegular Full-Time

Job Summary

Our Service Manager, provides leadership and guidance to assigned team of technicians and ensures the team is operating within business unit and company guidelines while conforming to state and local codes.

Manages, coaches and develops direct reports to achieve performance goals and company objectives.

Company Overview

Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance.

For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

Our employees, whom we call "Partners" are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties

Manages and provides guidance to service technicians and supervisors that are working within the specific business segment, and participates in manager on-call / stand-by rotation as dictated by business unit policies and procedures.

• Ensures the team is operating within the guidelines of the company and the business unit, while conforming to state and local codes.
• Coordinates all HR related issues and participates in all hiring activities, including directly recommending candidates for hire.
• Conducts timely, complete and meaningful performance management conversations that help grow employee careers.
• Manages disciplinary measures when necessary, and conveys all critical issues to the senior service manager.
• Demonstrates a proficient understanding of service reporting metrics to lead and manage the business results of the team.
• Maintains strong customer relationships and ensures service technician performance meets customer requirements through direct management and communication.
• Helps generate sales proposals and identifies, maximizes and communicates all prefabrication opportunities.
• Provides technical assistance, invoice dispute resolution and accounts receivable feedback.
• Manages revenue goals as set in annual strategic planning.
• Monitors technician labor hours for efficiency and safety, and ensures work orders and time sheets are accurate.
• Reviews the Technician Productivity Report each month and provides feedback to service technicians.
• Feedback includes highlighting areas where productivity needs to be improved and recognizing indviduals for outstanding performance.
• Conducts monthly safety meetings with service technicians to help identify and develop policies and procedures for continuous aggressive improvement.
• Performs two safety observations per month and ensures safety rules, policies, awareness and practices are followed, and corrective measures are implemented.
• Ensures that in the event of injury or incident, all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of company policy.

Minimum Requirements

• 7+ yrs. of HVAC / Plumbing management experience
• High School or GED. Bachelor's degree in related field is preferred.
• Must possess required registrations, professional licenses and / or certifications as required by the position.
• Advanced knowledge of MEP systems, service processes, techniques and codes required.
• Must be proficient in reading complex schematics and / or blue prints.
• Strong client-facing and communication skills.
• Excellent presentation and leadership skills.

TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

EOE Minorities / Females / Protected Veterans / Disabled

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