Customer Service Representative

Responsibilities

• Professionally handle all iing and outbound client calls. Includes documenting, researching,pleting forms, and following up as needed.
• Work with customers and carriers to resolve claims issues for assigned clients.
• Process all iing work volume within the established goals and parameters.
• Review pending client issues to ensurepletion and follow up on open items. Includes acknowledgement within 24 hours and follow-up / resolution within 3 business days.
• Contribute to the team's customer service phone goals for Average Speed of Answer and Abandonment Rate.
• Consult with assigned clients on annual open enrollment renewal. Includes options and alternative carriers.
• Assist with accounting related tasks. Includes contacting clients with delinquent and non-payment accounts to obtain payment.

Generate billing discrepancies reports and correct billing errors.

• Assist account executives and sales producers with client issues and sales support tasks.
• Support assigned team in new business case implementation and / or existing customer changes. Includes assistance as needed with set up of ancillary accounts.
• plete outreach calls to new clients during their transition to USI, including :
• Proactively contact for renewal and retention of all assigned accounts.
• Follow-up with clients requesting cancellations.
• Provide monthly report of accounts, including cancellation reason.
• Demonstrate thorough knowledge of all assigned clients. Includes key contacts within apany or association, product lines, and processing procedures.
• Make scheduled courtesy calls to assigned accounts.
• Maintain strong relationships with carriers.
• Advise management of escalated system issues affecting retention and service levels.

Knowledge, Skills, and Abilities :

• 2 years + of insurance experience.
• High school diploma or equivalent required.
• Must hold a current insurance license or willing to obtain.
• fortable with internet-based programs and Microsoft Office products.
• Detail oriented and prioritizes accuracy.
• Strong verbal, written, and interpersonalmunication skills.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to work in a team environment and across all organizational levels.
• Ability to be flexible and adaptable to changing priorities and deadlines.
• Ability to follow policies, procedures, and regulations.

LI-JM2

GLDR

LI-Hybrid

USI ismitted to providing a full-suite ofpetitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs.

USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Job ID : 28224 Job ID 28224

28224 Job ID 28224