Strong knowledge of iMac device
- Diagnostic services
- Scan and defragment disk drives
- Update virus definitions, scan for spyware
- Update system and application drivers
- Run battery diagnostics, report on disk drive status
- Laptop services including
- Re-image laptops (Windows and Mac)
- Troubleshoot systems
- Training & orientation of laptops, applications
- Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).
- Asset recovery computer hardware like spares can be drop off at the Tech Bar.
- User awareness services on any of the user request or any new service / application that was launched by client
- Perform proactive health check of devices that are brought to Tech Bar by the user
- Educate users on other avenues of support available to them (for e.g., chat, self-service etc.)
- Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Take ownership of customer issues reported and see problems through to resolution.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports.
- Follow the SLA for issues with respect to the severity.
Desktop Support Engineer
A company is looking for a Desktop Support Specialist II to provide technical leadership and support in a remote environment. ...
Desktop Support Analyst
PACCAR Parts Division is seeking a Desktop Support Analyst to join our dynamic IT Operations Team. PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2...
Desktop Support Job Training Program
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and g...
Desktop Support Analyst
PACCAR Parts Division is seeking a Desktop Support Analyst to join our dynamic IT Operations Team. PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2...
Desktop Support Engineer
Elevated support access for systems like Rundeck, Utility server support, VPN support, MDT Support, and Zero Client Support. Escalation support, IT admin, access support, mentoring, and IT project implementation support. Our client is in search of a Desktop Support engineer to join their team on a...
Desktop Support Job Training Program
In-depth classes include:<br> - Application Development & Support<br> - Banking & Customer Success<br> - Business Fundamentals<br> - Helpdesk/Desktop Support<br> - Project Management Support<br> - Quality Assurance<br> <br> Get the skills and opportun...
Desktop Support Technician I
The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Provide technical assistance and support for i...
Entry Level Desktop Support Opportunity
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and g...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Seattle)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Desktop Support Specialist II
In this role, you will spend 90% of your time responding to production and end-user support. This is an onsite role and does not support the ability to work remotely. Experience supporting a large scale of meeting rooms/AV systems. Experience working with and supporting Executive Leadership. ...