Project Manager, IT Infrastructure.

At Warby Parker, weve proven that businesses can scale, be profitable, & do good in the world. Now, were searching for a motivated Project Manager, IT Infrastructure to join our 70+ person Technology team & help push our business further.

In this post on the Technology Services team, youll take ownership of internal & cross-departmental projects for an IT team that supports our labs, headquarters, & a constellation of over 150 retail stores.

Project to project, working here is an exciting opportunity to build products & services at the intersection of health, e-commerce, retail, & fashion.

Our ideal candidate is an IT enthusiast & detail-oriented problem solver who constantly seeks out opportunities for process improvement.

Sounds like your cup of tea (or coffee, or yerba mate)? Keep reading.

What youll do :

• Establish, improve, & execute project processes to ensure optimal delivery while managing concurrent IT projects across various departments
• Translate broad business needs into clear, targeted agile projects that are understandable to the Infrastructure team
• Design, execute, & report on controlled, metrics-based tests to determine the actual impact & value of our initiatives
• Ensure that stakeholders stay informed on all project decisions, progress, & timelines
• Manage schedule & execution plans of store, lab, & HQ network retrofits
• Encourage & facilitate the adoption of new processes on the IT Infrastructure & support teams
• Work closely with IT leadership to keep the teams work in line with company priorities, identifying & removing roadblocks to keep our workflow running smoothly
• Keep the team engaged, efficient, & energized, & facilitate team meetings (from daily stand-ups to intake meetings to sprint planning sessions).

Who you are :

• Backed by 1+ years of project management experience at a fast-paced organization or 1+ years of project management experience on an IT team
• Knowledgeable of all things IT, whether thats through coursework or certifications
• A seasoned pro in Jira or other workflow management tools
• Fluent in IT vernacular (think : SSO, MDM, AD, MFA, Zero-Trust, ULM, etc.)
• Well-versed in scrum methodology, roadmapping, & sprint planning
• A expert agile practitioner whos worked with a team of engineers to push changes in short work cycles, with regular inspection & calibration
• Detail-oriented & able to prioritize, especially when balancing multiple projects
• An excellent communicator, both in writing & in person, who can speak clearly & efficiently with both technical & non-technical team members (or external vendors)
• A positive, unflappable spirit who always leads by example
• Naturally curiousyou dive deep into all available information to scour for both technical & business details
• Not on the Office of Inspector Generals List of Excluded Individuals / Entities (LEIE)

Extra credit :

• Experience working with compliance programs like HIPAA, SOX, or GDPR
• Experience troubleshooting technology in a customer service and / or help desk environment
• PMP or PMI certification
• ITIL, ITSM, ITGC, or IT Fundamentals certification
• Healthcare, retail, and / or e-commerce experience

Some benefits of working at Warby Parker for full-time employees :

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting.

Warby Parker may pay more or less than the posted range based on factors such as relevant experience & skills, qualifications & location, among others.

This range may be modified in the future.