Job Description
Job Description
Job title : Store Protection Specialist
Classification : Non-Exempt
Reports to : Store Manager
Job Summary : The SP Specialist is responsible for establishing and maintaining a
high-level customer service environment in an effort to ensure the safety and security of
customers and team members.
Duties and Responsibilities :
- Welcome customers and visitors by greeting them promptly, politely, and with a warm smile.
- Assist in maintaining and managing traffic flow during busy periods, ensuring a smooth and efficient entrance and exit process.
- Collaborate and communicate effectively with other team members to provide consistently excellent customer service.
- Ensure adherence to company policies and procedures, especially those related to customer interactions and safety protocols.
- Uphold a professional appearance and conduct oneself in a manner consistent with the values, vision, and mission of the company.
- Ensure that no large bags or backpacks are brought in by customers.
- Ensure that a manager or supervisor checks all team members’ bags any time they exit the building and that those bags adhere to the company’s clear bag policy.
- Oversee and / or lead interactions with customers suspected of shoplifting to measure for compliance with company shoplifting policy.
- Establish a presence in the immediate vicinity of the store’s entrance in order to project a strong sense of service as well as a strong deterrent to dishonest activity.
- Conduct semi-regular floor walks to ensure safety and security of customers and team members.
- Complete and submit Daily Activity Log to [email protected] and place in binder for 60 days.
- Dress code is business casual.
Qualifications :
1. High school diploma or equivalent; additional education or training in customer
service is a plus.
2. Proven experience in a customer-facing role, preferably in a retail or hospitality
setting.
3. Excellent interpersonal and communication skills, including fluency in multiple
languages if applicable.
4. Strong problem-solving abilities and the capacity to handle difficult or irate
customers with patience and grace.
5. Ability to thrive in a fast-paced environment and handle multiple customer
inquiries simultaneously.
6. Exceptional organizational skills and attention to detail to maintain an orderly
entrance area.
7. Friendly and approachable demeanor, with a positive attitude towards
customer service.
8. Flexibility to work varied shifts, including weekends, evenings, and holidays
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