CUSTOMER SERVICE REPRESENTATIVE DRIVER (CSR)- BIRMINGHAM, AL

Customer Service Representative Driver (CSR)- Birmingham, AL

Job Category : Service Professional Requisition Number : CUSTO13784 Showing 1 location Job Details

Description

Responsibilities / Essential Functions :

Safely operates a company step van in designated area to provide and deliver products and service to a variety of clients.

• Verifies daily preventative maintenance of vehicle and maintains proper operator documentation; Manages daily route independently to ensure accurate and timely delivery of product;
• Loads / unloads product per company policies, procedures, and guidelines; Reviews invoices daily for complete and accurate information and makes corrections as needed;

Meets sales goals and promotes overall route growth to enhance profitability; Develops leads / prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts.

Assists the sales organization with the procurement of additional new business; Understands services, policies, and pricing methods and clearly explains the same to the customer;

Monitors customer feedback and handles customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others.

Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge / Skills / Abilities :

• Must be a minimum of 21 years of age, have a valid drivers license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact;
• Strong math and basic computer skills; Demonstrated experience selling services / products and generating new business preferred;

Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify / solve customer concerns.

Working Environment / Safety Requirements :

Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load / unload product from truck without assistance.

Must be able to occasionally lift and maneuver 50+ lbs. Requires bending, squatting, climbing, and reaching; Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot / cold temperatures depending on geographical location.

Fast-paced environment requiring irregular and long hours.

Education :

High school degree or equivalent

License Requirements / Certifications :

Valid Drivers License

IND-ROUTE

Qualifications

Skills

Behaviors

Motivations

Education

Preferred

High School or better.

Experience

Licenses & Certifications

Preferred

Drivers License (Not CDL)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)