Senior Product Manager, User Experience – Aftersales Solution (Multiple Positions)

ResponsibilitiesAbout ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the TeamOur team plays a crucial role in ensuring the company’s success.

We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges.

It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! ResponsibilitiesAnalyze user / customer feedback and data to find biggest pain points to translate into user features to build within our eCommerce applications / products.

Build out database of competitor analysis to keep track of core features and strategies being offered in the market by other eCommerce brands in order to benchmark, and find gaps to fill for us to be competitive in the market.

Break down user feature requirements into business and technical documentation for Engineers, Data Analysts, Designers, Legal, etc.

to understand what we need to build, and why we need to build it.Prioritize between competing key feature needs based on their potential to affect core success metrics (Potential revenue, Customer Satisfaction).

Build the long-term product vision, and communicate to key stakeholders around the business.Create best practices for working cross functionally with other teams (Design, Engineering, Data, Legal) in order to build new features.

QualificationsQualificationsMust have a Bachelor’s Degree in Computer Science, Engineering (any), Information Technology, Management Information Systems, Mathematics, Statistics, Physics, or a related STEM field, and 2 years of related work experience.

• Of the required experience, must have 2 years of experience in each of the following : Conducting user research, competitor analysis, and market science analysis, including interviewing customers, gathering survey questionnaires, and designing UX surveys to validate and analyze customers' needs and transforming them into product requirements;
• Designing A / B test to run experiment and confirm the potential impact of a new product feature and designing business value metrics to track feature performance;
• Analyzing data related to user behavior, model performance, and revenue impact to identify potential improvement of a product, and designing user adoption funnel to detect user journey frictions;
• Utilize Product Opportunity Evaluation Matrix and Customer Journey Map to analyze customer requirements;Providing end-to-end enterprise and business-to-business product management, including coordinating cross-functional, geographically distributed business and technical teams for product and growth strategy, competitive positioning, RoI estimate, and revenue generation;

andDesigning, maintaining, and managing product roadmaps across stakeholders including defining KPIs (Key Performance Indicators) and success metrics using OKRs (Objectives and Key Results).

Type : Full time, 40 hours / weekLocation : San Jose, CASalary Range : $165120 - $311600 per year To