Student Success Coordinator (for Foster Youth) - Student Support Services

JOB DESCRIPTION

Under the direction of the Director of EOPS / CARE, NextUp, CalWORKs & Guardian Scholars, the Student Success Coordinator for Foster Youth will help create a network of support to promote the enrollment, persistence, and success of current and former foster youth in the NextUp and Guardian Scholars programs.

NextUp and Guardian Scholars seek to provide a combination of support services and direct aid to ensure that current and former foster youth are successful in their academic, career, and personal pursuits.

The Student Success Coordinator for Foster Youth will oversee the day-to-day operations of the programs and facilitate student involvement by establishing processes, services, and program activities to meaningfully engage foster youth.

They will provide direct student contact and establish consistency in the delivery of services to NextUp and Guardian Scholars students in collaboration with various departments and programs.

This position is contingent upon available categorical funding

REPRESENTATIVE DUTIES

Oversees day-to-day office operations, administrative functions, program activities, and student services offered through a student success program.

Hires temporary workers including students and / or volunteers, as needed, to support operations. Provides leadership, guidance, and supervision to temporary workers and other personnel working within the program.

Develops work schedules and provides training in the delivery of services and activities. Writes performance evaluations and sets goals and work expectations.

Advises supervisor on operational, administrative, personnel, and budgetary matters as needed.

Interviews individual students and reviews student data to determine program eligibility. Interprets, applies, and explains rules, regulations, requirements, and restrictions which may be sensitive, confidential, or complex in nature.

Accepts or denies admittance into program providing alternatives or referrals as appropriate. Maintains detailed notes on all student interactions.

Reviews early alerts and student files regularly to ensure eligibility is maintained within program-defined requirements.

Analyzes academic progress to confirm if proceeding in accordance with student education plans. Determines if additional support or resources are needed.

Intervenes as necessary to connect students with specific staff, faculty, or departments to ensure academic success and continued enrollment.

Performs a wide range of administrative duties to ensure student and program reports, records, and other materials are complete and accurately maintained according to relevant policies, procedures, laws, and regulations.

Compiles data from various sources and updates District, program, and other databases / systems to track student cohorts, demographics, budget expenditures, and other program-related information.

Adheres to budget guidelines and analyzes funding allocations for cost effectiveness and alignment with program services.

Prepares reports for internal and external use. Completes and submits required administrative paperwork in a timely manner.

Participates in the development, implementation, and updating of program policies and procedures. Reviews and revises in-take processes, onboarding procedures, and other program-related workflows, as needed, to ensure program compliance.

Develops forms, flow charts, and system requirements.

Advises current and prospective students on an individual or group basis within a specific student success program. Advises on matters concerning admissions, financial aid, registration, program eligibility, program benefits, development opportunities, career pathways, academic majors, and transfer requirements.

Evaluates student problems and provides referrals to appropriate student service offices for further assistance. Liaises with other District offices, faculty, and / or external contacts (i.

e., business leaders, social service agencies, community resource centers, educational institutions, etc.) to facilitate and expedite problem resolution.

Assesses the needs of students within a specific success program. Researches, plans, coordinates, and / or leads student programs, services, workshops, meetings, and outreach events to address student needs.

Maintains regular contact with District and external agency representatives involved with individual program participants or student cohorts.

Communicates regularly with students regarding pertinent program and College information. Meets with counselors to provide case management updates.

May assists with the development or maintenance of grants. Assists in gathering and sending information to the director overseeing the grant.

Submits reports internally and / or externally to ensure compliance with grant guidelines.

Promotes a student success program through the design and development of informational or promotional materials in collaboration with other District offices to publicize program services and events.

Prepares or updates program website, bulletins, newsletters, handbooks, policy guides, fact sheets, brochures, etc. May coordinate the production of materials by outside vendors.

Participates in committees and task forces related to program-specific or student service issues. Works on committee-assigned projects individually or collaboratively with others.

Facilitates collaborative meetings with District and external partners to share program updates, discuss best practices and advance student success.

Participates in the development and administration of Service Area Outcomes (SAOs). May provide program budget projections, financial variances, historical data, and other pertinent information as needed to develop SAOs and budget requests.

Maintains currency on policies, procedures, and regulations pertaining to and affecting student success programs in addition to other related areas (i.

e., admissions, financial aid, registration, articulation agreements, course and degree requirements, graduation requirements, petitions, other student services, etc.)

Serves as a Campus Security Authority (CSA) for Clery Act reporting requirements. Maintains up-to-date certification for CSA status.

Performs other related duties as assigned or requested.

JOB QUALIFICATIONS

JOB QUALIFICATIONS

Education and Experience :

Bachelor's degree in social work, psychology, sociology or closely related field and three (3) years of progressively responsible work in student services or related student success program.

DESIRED QUALIFICATIONS

Experience working with EOPS / CARE, NextUp, CalWORKs, Guardian Scholars or similar programs in higher education

Experience utilizing technology to deliver student support services

Experience with program reporting and assessment.

Demonstrated commitment to equity, diversity, and inclusion.

Ability to work with diversity and multi-disciplinary teams

Excellent time-management and organizational skills

Outstanding verbal and written communication skills

Detail-oriented and efficient

Master's degree preferred

OTHER QUALIFICATIONS

Knowledge / Areas of Expertise :

Demonstrated experience and commitment to equity, diversity, and inclusion.

Experienced in providing effective guidance, assistance, advisement and services to students.

Experienced in advanced participant tracking and report writing methods and techniques.

Experienced in assisting students from multicultural, multiethnic, and underserved populations.

Experienced in using tact, patience, and courteousness in dealing with sensitive situations.

Knowledge of college services and / or community resources available to students.

Knowledge of research methods and techniques.

Knowledge of statistical record keeping.

Knowledge of laws, rules, regulations involved in assigned activities.

Abilities / Skills :

Ability to communicate clearly and effectively, both orally and in writing.

Ability to develop and maintain complex budgets.

Ability to make appropriate referrals to District or community services.

Ability to organize, evaluate, and compile data for various governmental agencies.

Ability to design, develop and revise policies, administrative procedures, forms, and manuals.

Ability to establish and maintain cooperative and effective working relationships with others.

Ability to plan and organize work for self and others.

Ability to meet schedules and time lines.

Ability to analyze situations accurately and adopt an effective course of action.

Ability to organize, set priorities, and exercise sound judgment within areas of responsibility.

Ability to organize and maintain confidential student and program reports, records, and files.

Ability to learn department and program objectives and goals.

Ability to exercise discretion and confidentiality when interacting with others, as appropriate.

WORKING CONDITIONS

Office setting.

Extensive computer / data entry work.

Extended periods of standing and / or sitting.

High volume of telephone usage.

CLOSING DATE : FRIDAY, AUGUST 23, 2024 AT 3 : 00 PM

SALARY : Starting salary is $6,350 per month. Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis.

Salary increases are granted on the first day of the month following each year of service, until Step F is reached ($8,165 monthly).

Employees contribute 8% of their earnings toward the Public Employees Retirement System (PERS).

CONDITIONS OF EMPLOYMENT

This is a full-time, twelve-month position subject to a probationary period. The standard work week is 40 hours of scheduled duty per week of not more than five consecutive work days, in-person Monday through Friday, 8 : 00am - 5 : 00pm.

Schedule may vary to include hours outside of the normal work schedule and weekends depending on operational need.

Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts.

Candidates selected for employment must agree to be fingerprinted, submit proof of COVID Vaccination, submit Certificate of Completion of the Tuberculosis Risk Assessment and / or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.

ADA ACCOMMODATIONS

BENEFIT HIGHLIGHTS

Health, Life, Dental and Vision Insurance

The College provides a diversified insured benefit program for all full-time employees, including medical, dental, vision and life insurance.

Dependent medical, dental, and vision insurance is available, toward which both the College and the employee contribute.

Sick Leave and Disability

Paid sick leave is granted equal to one day for each month of service. Sick leave days may be accumulated indefinitely. Rather than State Disability Insurance.

Retirement

Full-time employees contribute a percentage of their regular salary to the Public Employees Retirement System (PERS) and Social Security.

Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.

Summer Work Hours

During the summer, employees work eight 32-hour work weeks with full pay.