Technical Support Specialist, NOC Tier 3

Patriot, LLC is looking for a Tier 3 technical support specialist to support our client's mission on site in Washington D.C.

Before applying for this role, please read the following information about this opportunity found below.

Schedule : Saturday to Wednesday for the 7 AM-4 PM.

Serves as Tier 3 technical support for customers. Responsible for advanced troubleshooting, problem solving, and technical support of all networked systems including applications, mobile devices, and workstations.

Responsibilities :

• Network and application management, configuration control, trouble ticket generation and management, and reports development and generation.
• Microsoft SCCM, including image creation, patching, and scripting experience. Ability to lead image creation and patching team for updates throughout the year and ensuring coordination with the Security team for approval.
• Extensive data center experience with VMware; certification preferred.
• Follow documented procedures to direct, coordinate, and partner with various work centers, network engineers / system administrators, and customer organizations in the execution of daily tasks.
• Fault monitoring and management.
• Remote software updates / additional troubleshooting.
• Requires knowledge of county applications to resolve issues escalated from Tier 1 and Tier 2.
• Knowledge of Windows & Mac hardware and software products for troubleshooting efforts.
• Escalate tickets when necessary, qualifying the complexity of issues and assigning the ticket to the proper support areas.
• Mentors and trains employees.

Minimum Requirements :

• Minimum of 5 years’ experience in the technology field with deep hands-on experience.
• Minimum of 5 years’ experience of supporting technology infrastructure.
• Minimum of 5 years’ experience with virtualization technologies and infrastructure.
• Working knowledge of Service Now.
• Broad base of knowledge and fluent in multiple IT disciplines such as computing and networking, Active Directory, VDI, VTC, Cloud (Azure / AWS / etc.).
• Managing and supporting end-user devices, such as desktop systems and other peripheral equipment.
• Thorough knowledge of desktop and business / technical support systems.
• Excellent written and verbal communication skills; customer-facing interaction is required.

Benefits :

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Candidate must have excellent written and oral communication skills and a customer satisfaction attitude. Experience with remote support, remote support tools, and Service Now is desired.

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact [email protected] or call 410-381-8015.

Company website : http : / / www.patriotllc.net /

Company address : 9520 Berger Road Suite 212 Columbia MD 21046

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