Customer Account Services (Billing)

Customer Account Services (Billing)

Pay $21-22 / hr

Onsite near Gahanna / Easton

Contract (6 months)

• Strong analytical skills with ability to reconcile data and analyze variances

Ability to meet deadlines and manage multiple tasks simultaneously

Ability to interact with various levels of management and customers in a professional manner

The Customer Support rep will act as a point of contact for customer questions in the billing department. The Customer Support rep will provide exceptional customer service while resolving the issues within the guidelines.

Minimum Education : High school diploma

Associates or bachelor's degree in business preferred

Minimum Experience :

2 to 5 years of relevant experience in customer support

Experience with SAP, or similar system preferred

Tasks & Responsibilities :

Provides exceptional customer service to all customers.

A deep understanding of the billing, collections, and accounts receivable and can solve issues in a timely fashion.

Proactively review large accounts and handle any issues before the customer is billed.

Could be responsible for on off billing such as consolidated invoicing and invoice uploads into customers AP systems.

Monitor credits on accounts and post them in a timely fashion.

Ensure account activity aligns with the customer agreement

Generate monthly statements and assist in collecting past due balances.

Support with other related duties as needed.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.