Omnichannel Hardware Logistics Product Manager - Payments - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Omnichannel & Biometric Payment Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Writes the requirements, epics, and user stories to support product development
• Communicates with internal and external customers to coordinate the configuration, testing, and Quality Assurance of payment terminals, systems and associated devices.

Partner with Finance for overall budget management and business case development to ensure we are optimizing value for investments and addressing gaps across all Areas of 3rd party logistics.

Coordinates the negotiation and fulfillment of the H3PL contracts. Interprets contracts, organizes or processes correspondence with contracting parties and monitors fulfillment of contractual obligations

• Develop and maintain accurate hardware deployment and merchant level reporting by working together with internal and external stakeholders to gather and prioritize reporting requirements, ensuring a deep understanding of business needs.
• Partners with the Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery, assist in managing the product lifecycle, from ideation to end-of-life, including feature updates, application releases, maintenance, and discontinuation (End Of Life) planning.
• Contribute to successful product launches with other teams, including marketing strategies, sales enablement, and customer engagement plans.

Analyzes, tracks, and evaluates product metrics including total cost of ownership (TCO), and quality targets across the product development life cycle.

• Build strong relationships with key internal customers, gather feedback, and use customer insights to refine and improve product offerings.
• Define and monitor key performance metrics to assess the success of the product line and make data-driven decisions for continuous improvement.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Developing knowledge of data analytics and data literacy
• Bachelor's degree required or Masters Degree
• Minimum 8 years in the Financial Services; credit card industry knowledge
• Extensive background in logistics, Operations and Technology environment
• Experience with Alteryx (Designer Core Certified), MS Office (advance Excel and VBA), SharePoint (Designer and InfoPath), or Data Visualization (Tableau)
• Mix of technical data skills and business acumen, with strong past experience in operational process monitoring & management
• Understand concepts of data mining / farming with proven track record in the data landscape. Familiarity with profit & loss, inventory, and business case reporting
• Experience delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Ability to manage multiple competing priorities
• Strong customer service and communication skills for both technical and non-technical audiences
• Excellent verbal and written skills; able to influence colleagues professionally and with integrity.
• Strong customer / client focus while ensuring a sound control environment.
• Foster a collaborative and innovative team environment. Work with minimal direction / independently, keeping management informed of progress and escalating issues

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.

In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market.

Our global product and technology platform, integrated client service model and network of operational centers enable J.

P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.