Customer Care Specialist

Customer Care Specialist

Medeco has an excellent reputation as an employer of choice in the beautiful Roanoke Valley. We are part of the ASSA ABLOY Companies, the global leader in door opening solutions.

In this customer support role you will represent all Medeco employees to our customers. This is not a typical call center role.

We need people that are able to learn our products and build a relationship with customers. We care about each other and our customers.

We offer a sign on bonus and an extensive benefits package. Medeco is an innovative company that leads the industry in high quality, high security solutions.

Position Summary : The Customer Care Specialist will provide our customers and sales specialists with an inside contact for reviewing orders, getting status information, and expediting.

Essential Functions :

• Take customer inquiries via telephone or email, and enter information and notes into system.
• Make calls to customers to solicit additional business or information
• Assist the Sales Specialists in meeting customer needs for information, products or services
• Assist peers in a team oriented environment
• Learn basic technical aspects of the locksmith industry including, but not limited to, technical manuals, prints, etc.
• Take calls, enter orders and handle multiple tasks simultaneously
• Ability to meet and exceed established customer satisfaction metrics
• Perform responsibilities in accordance with all company standards, policies and procedures.
• Other duties as needed

Minimum Qualifications :

• Associates Degree or equivalent experience required
• Customer service or call center experience
• Ability to effectively communicate with customers and sales specialists to meet customer needs
• Ability to work in a team environment
• Possess strong organizational skills
• Possess strong mechanical aptitude
• High energy and self-directed - ability to work without close supervision
• Comfortable with a fast-paced, rapidly changing environment
• Ability to conduct live order entry
• Proficient with computers and Microsoft applications
• Must be available to work 9 : 30AM to 6 : 00PM Monday - Thursday, 8 : 30AM to 5 : 00PM on Friday
• Flexible to work overtime as needed

Medeco is an EO Employer : Veterans / Disabled, and other protected categories .

Physical Requirements :

• Ability to remain seated or stand for long periods of time while using phone and working on a computer or documentation, etc.
• Must have manual dexterity to operate computer keyboard and standard office equipment.
• Must be capable of withstanding long period of viewing data on a computer screen and / or in paper format.
• Ability to interact with a diversity of people and diverse levels of personnel.
• Ability to travel as necessary for the positions described.

Work Conditions : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact the Director of HR to make a formal request for accomodations.

The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position does not travel regularly.

Important Notices : This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.

Team member is required to sign this document in the space provided below, acknowledging receipt and comprehension of this job description.

Please apply at www.medeco.com or www.assaabloy.com. Paper applications are available, or accommodations can be requested by calling our jobs hotline at 540-380-1608.

LI-Hybrid

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.

Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Salem

Virginia, USA

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