Care Coordinator
Job Title : Care Coordinator
Job Location : Hybrid in Multiple Locations (Malvern, PA 19355 , Norfolk, VA 23502, Hamilton, NJ 08619, San Francisco, CA 94105, Pleasanton, CA 94588
Job Duration : 6 Months Contract
Pay range : $40 - $50 / hr. on W2
Important Note :
We are in need of someone that has either Active CRAT / CCT certification or RN or is a Paramedic / EMT with current ACLS.
Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers.
Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company’s service-level agreement timelines.
Essential Duties / Responsibilities :
- The Americans with Disabilities Act (ADA) requires employers to focus on the essential functions of a position to determine whether an individual is qualified.
- Essential job functions are the fundamental job duties that an applicant or employee must be able to perform, with or without reasonable accommodation.)
- Analyse and Interpret CIED transmission data autonomously using company software provided.
- Process alert and scheduled transmissions independently, without oversight.
- Document findings clearly and concisely following company protocol on reporting requirements, standards, and format.
- Escalate device abnormalities through company workflow process.
- Escalate urgent and emergent abnormalities directly to the customer.
- Meet or exceed quality and productivity standards.
- Provide troubleshooting support as requested.
- Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation.
- Follow all company and departmental policies and procedures.
- Work directly with patient engagement team to re-engage disconnected patients.
- Maintain manufacturer portals, patient schedules, and alert programming.
- Stay current on new products, solutions, and CIED management offerings.
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