Overview
Kettering Health Main Campus
- Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.
- The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
- In 2020, KH Main Campus received an A from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
- Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
- Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
- Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
- 465-bed hospital (includes newborn beds)
Responsibilities & Requirements
Patient Registration I position’s major duties include, but are not limited to the following :
- Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
- Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
- Ensuring that payer sources and payment arrangements and options have been discussed
- Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
- Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
- Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Preferred Qualifications
Qualifications :
- Previous registration or scheduling experience strongly preferred
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site specific patient processing software.
- Computer literate and very strong with Microsoft Office Suite.
- Ability to function in high paced often stressful environment and / or circumstances while maintaining a respectful, caring and professional manner
- Flexible schedule to fit staffing needs.
Education :
- High school diploma required
- One or more years of medical office or customer service experience required
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