Customer Service Representative

Description

With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our Spokane (POST FALLS) Branch is seeking a full time Customer Service Representatives for our showroom!

POSITION SUMMARY :

The Showroom Consultant / CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales.

Provides a positive customer experience by qualifying, educating and selling the customer our products lines

QUALIFICATIONS :

• High School Diploma with 2 years customer service experience with experience in similar industry
• A background in interior design considered an asset
• 1-2 years estimating blue print, and completing measurements
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Valid driver’s license and a clear criminal record check
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Effective verbal communication skills
• Basic mathematical skills
• Ability to solve problems as they arise

DUTIES & RESPONSIBILITIES :

• Estimating Blueprints and completing measurements for clients
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Assists customers in person, by email or on the telephone
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders / quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop / maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing / invoicing / credit / payment / shipping discrepancies for customer with the appropriate department(s)
• Keeps the showroom clean and sets up displays as needed
• Other duties as assigned
• Dayshift- Monday to Friday, 8am to 4 : 30pm

FLOFORM is proud to offer the successful Candidate :

• A highly competitive wage
• Medical and Dental Benefits
• Paid sick days
• 401k

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission : To consistently provide our customers the best countertop purchasing experience available.

Should this opportunity be of interest to you, contact us today!!!

TOLL FREE 253-639-4574 or submit a resume / application.

We look forward to meeting you!