General Summary
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services.
They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first.
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
Store Associates must demonstrate behaviors that align with the company values . Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store.
Store Associates must comply with all policies and procedures.
Reports to : Store Manager and / or Customer Experience Leader (CEL)
Our Values : We Love What We Do
We Love What We Do
Bring positive energy and enthusiasm.
We Own What We Do
Give and receive feedback openly and embrace change as opportunities for growth.
We Do What’s Right
Model high standards of honesty and integrity.
We Belong
Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities :
Be empowered to meet the customer where they are and personalize their experience :
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive experience :
- We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
- This includes but is not limited to the following : clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital services :
- Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up / delivery.
- Use of company tools to search product availability to order for the customer ie. iPhone, Register.
- Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first :
- Complete customer transactions while following DSW’s policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
Bring fun and energy to everything you do :
- Actively participates in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Required Skills :
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience :
- No previous retail experience required.
DSW Store Associate Part-Time
Store Associates must demonstrate behaviors that align with the company valuesStore Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customer...
Full-Time Store Associate
As a Store Associate, youll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy. Collaborate with team members and communicate cl...
Full & Part Time Retail Sales Associate
Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests. Flexible and willing to cross-train and work in other areas of the store, as needed. ...
Sales Associate (part-time), Madewell, Natick
Company: Madewell Date: Jan 27, 2022 ** Sales Associate (Part-Time), Madewell, Natick**. Time Away paid time off, holidays, parental leave, disability leave, bereavement*. With denim at the brands core, Madewell also offers all the tenets of a great wardrob...
Retail Associate Part Time
Just like wor Retail Associate, Part Time, Customer Experience, Retail, Associate. All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. ...
Logistics Center Associate I- Shipping (Part-Time)
Field sales, internships, and part-time employees are not eligible except where required by state law. Logistics Center Associates are expected to support and contribute to the KSEA continuous improvement (LEAN) culture. Logistics Center Associate I’s are generally responsible for material handling ...
Operations Associate - Part Time
As an Operations Associate, you'll thrive in a dynamic, fast-paced environment. You'll be part of a dedicated team that values your unique skills. Help maintain a well-stocked store for our clients. Contribute to a clean, smoothly operating store. ...
Patient Registration Associate - Part Time 32 hours - Westford & Concord
Certified Healthcare Access Associate, preferred. Knowledge of third party payors. ...
Retail Sales Associate (Full Time or Part Time)
The Sales Associate is the customer service specialist of the store. Assist management to identify and resolve issues in the store. ...
Full-Time Center Associate
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by ...