CCM Technical Architect

CCM Technical Architect

BCforward is currently seeking a highly motivated CCM Technical Architect in Richmond, VA

Position Title : CCM Technical Architect

Location : Richmond, VA

Anticipated Start Date : 10 / 06 / 2025

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration : Till the end of 2026

Job Type : Contract : 40 hrs / week

Job Description :

Role Title & Department

Technical Architect (Service Build) - Customer Communications Management (CCM) and Transactional Print & Mail, within the Communication Services organisation, Solution Design COE & Professional Service, reporting to the Manager - Solution Architects.

Purpose of the Role

This position supports the implementation of newly won contracts, either within existing Xerox Shared Delivery Centers or as on-premises dedicated facilities. The Technical Architect works across data processing, document composition, transactional print, and multi-channel delivery functions, focusing on implementing transactional print and CCM solutions, managing development and testing of application workflows, supporting service transition to live delivery, documenting software and hardware components, and adapting solutions through the Change Management Process while maintaining expertise in Xerox services and industry trends.

Scope of Role

Collaborating closely with Solution Architects, IT Developers, Service Delivery, and external partners, the Technical Architect leads the development, testing, and deployment of new production applications and infrastructure. They manage the implementation workstream from contract to service-delivery handover, ensuring end-to-end solution deployment, documentation, and successful Operational Readiness Review. Extensive travel may be required.

Key Responsibilities

• Due Diligence : Participate in discovery projects to validate solution assumptions, mitigate risk, and ensure smooth delivery to agreed service levels.
• Operational Procedures & Documentation : Work with Service Delivery and IT Training teams to ensure all solutions and operational procedures are clearly documented and understood.
• Support Procedures : Formalize and document ongoing support processes to enable efficient issue escalation.
• Testing : Prepare and execute test plans for new applications and changes, escalating failures to IT Development and Solution Architects for design adjustments.
• Implementation & Training Input : Provide specialist technical and procedural input to implementation and training plans.
• Knowledge Sharing : Proactively share knowledge, improve methodologies, update best practices, and promote continuous learning across teams.
• Professional Development : Take responsibility for personal growth while contributing to the development of Technical Architect expertise within Xerox.

Background & Experience

Proven experience in complex, service-based, technology-enabled outsourced businesses such as transactional print and mailing, with expertise in onboarding and automating transactional print and multi-channel delivery applications. Strong background in migrating paper-based communications to digital channels and delivering personalized, 1-to-1 multi-channel communications.

Technical Expertise

Knowledge of multi-channel output delivery (preferably Quadient Inspire Suite), production workflow automation (Quadient Inspire Automation Suite), secure file transfer techniques, page description languages, format conversion, data triggers, data integrity management, data cleansing, mail sortation and postal discounts, document composition (Quadient Inspire, HP Exstream, Doc1), digital printing, enveloping, and hybrid mail solutions.

Supporting Skills & Qualifications

Excellent written and verbal communication with the ability to articulate technical features and business benefits. Strong MS Office proficiency. Desirable certifications include ITIL and Microsoft credentials, along with familiarity with ITIL principles and their practical application.

Keywords : CCM, Print industry

Benefits :

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward :

Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244412 when responding to this ad.

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Job Snapshot

Employee Type Contractor

Location Richmond, VA (Onsite)

Job Type Engineering

Experience Not Specified

Date Posted 09 / 24 / 2025