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The Department’s functions will include but will not be limited to :
Assist walk-in customers during business hours
Maintaining and updating the Lost and Found system
Research and verifying validity of all information before release
Collect lost items from Terminals and various other areas of the airport grounds.
Photographed and logged items
Movement of Goods and Materials
Receive, count, document, and secure items in a lockable container such as safe.
Required Skills
- Good Leadership abilities
- Excellent focus on Customer Service and Client Satisfaction
- Excellent Interpersonal Skills
- Excellent and Effective Communication Skills, both verbal and written.
- Good Listening Skills
- Thorough Knowledge of Airport Operations
- Able to communicate effectively, both verbally and in writing
- Pro-active, Forward thinking
- Well Organized and Strong Planning Skills
- Impeccable Appearance / Business Presentation
- Dependable and Reliable
- Possess Strong Self Confidence
- Team Player
- Able to solve complex problems within operations
- Computer knowledge with Microsoft Word, Excel, Power-point, email, and basic typing / keyboarding
- Able to work independently
- Able to work overtime or varied hours
Required Experience
18 months lost and found experience preferred
Must be able to work Weekends and Holidays
Excellent focus on Customer and Client satisfaction
Ability and willingness to work harmoniously in a team environment
Strong leadership, but stronger team player
Ability to work under pressure
Thorough knowledge of airport operations :
Able to solve problems within the operation :
Computer, typing experience
Control the budget for labor costs and allocation
Basic Math
Lifting, pushing, pulling, and carrying up to 70 lbs
Constant interaction with passengers and management
Constant telephone and computer usage
Education : High School Diploma or Equivalent
- Good Leadership abilities
- Excellent focus on Customer Service and Client Satisfaction
- Excellent Interpersonal Skills
- Excellent and Effective Communication Skills, both verbal and written.
- Good Listening Skills
- Thorough Knowledge of Airport Operations
- Able to communicate effectively, both verbally and in writing
- Pro-active, Forward thinking
- Well Organized and Strong Planning Skills
- Impeccable Appearance / Business Presentation
- Dependable and Reliable
- Possess Strong Self Confidence
- Team Player
- Able to solve complex problems within operations
- Computer knowledge with Microsoft Word, Excel, Power-point, email, and basic typing / keyboarding
- Able to work independently
- Able to work overtime or varied hours
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