Temp, Customer Service Representative
Johnson City, 2304 Silverdale Drive, Johnson City, Tennessee, United States of America Req #355 Thursday, July 25, 2024 Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials.
Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
The Temp-Customer Service Representative is responsible for establishing and maintaining relationships with clinical investigator sites, contract research organizations, pharmaceutical sponsors, and laboratories.
The Customer Service Representative will be the first point of contact for routing client support. The temp-Customer Service Representative must remain professional when communicating with clinicians, site monitors, or any other client.
Essential Duties and Other Responsibilities :
- Stay current on SOPs relevant to job duties
- Answering and making phone calls to clinical sites, testing laboratories, etc. Investigate / answer the question or direct them to the appropriate department
- Answering and following up with voicemails
- Work different queues within LabConnect’s clinical trials management software : Criticals / Cancellations, Overdue / Pending list, Double data entry / referree queue, Smartsheet requests, ARUP eExcepts, Manual Sample Tracking List (STL) log
- Answer internal and external email requests in a timely manner
- Generate and close queries, contact appropriate parties when queries are resolved
- Remote registration of requisitions
- Training new employees
- Problem resolution and investigation, open and close quality events when requested
- Other duties as designated
Education / Experience Required :
- High school diploma or general education degree (GED); prefer related experience and / or training;
- Must possess excellent organizational and interpersonal skills and be highly adaptive.
- Must be able to multitask and work well within a team.
- Microsoft Office applications including MS Word, Excel, and PowerPoint. Must be willing and able to learn new software programs as required for the position.
- Hours are Monday - Friday, 1130am - 8pm
Other details
- Pay Type Hourly
- Johnson City, 2304 Silverdale Drive, Johnson City, Tennessee, United States of America
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