Your Role
The Platform Strategy & Operations team Communications Team is committed to improving productivity for our customer care teams by creating a seamless, interactive experience for users.
The Business Systems Analyst will report to the Senior Manager of Product Management. In this role you will use troubleshooting and problem-solving to overcome organizational challenges.
Your Work
In this role, you will :
Conduct routine data analysis, needs assessments, and cost / benefit analysis to align information technology solutions with business initiatives
Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
Develop or modify information systems. Includes analysis of business and user needs, documenting requirements and revising existing systems
Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling
Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives
Test and implement technology
Develop procedures to improve platform experience for users
Analyze customer needs and identify areas for improvement
Develop and maintain reporting tools
Your Knowledge and Experience
Requires a bachelor’s degree or equivalent experience
Requires at least 5 years of prior relevant experience
Requires Customer Service call center experience
Experience analyzing current business processes for process improvement opportunities
Work directly with internal partners to improve operational efficiencies and productivity
Create and present reports to leadership
Participated in implementation efforts
Pay Range :
The pay range for this role is : $80,200.00 to $(phone number removed) for California.
Note :
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.
Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
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