Job Details
Description
GENERAL SUMMARY :
The Food Runner is responsible for serving food orders as specified by guests in a friendly and courteous manner.
DUTIES & RESPONSIBILITIES :
- Always presents self in courteous and professional manner to guests.
- Checks orders for accuracy prior to serving to ensure food items are as guests ordered (sides, extras, etc.).
- Delivers food orders with appropriate garnishments.
- Delivers food orders timely and, where multiple guests involved, at the same time.
- Communicates important information to guests (example : hot plate) and servers (example : guest seeking drink from bar).
- Responds to guests’ requests for condiments or other items.
- Continually clears away dishes and debris from stations.
- Has knowledge of table numbers and the physical layout of the restaurant to ensure prompt and proper service for guests.
- Brings guests’ inquiries regarding food allergies to the Manager’s attention immediately.
- Ensures station is suitable for serving and meets company standards.
Qualifications
SKILLS & COMPETENCIES :
- Demonstrates good judgment.
- Must be pleasant, cooperative and take direction well with excellent interpersonal and communication skills.
- Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
- Must be able to perform under pressure in a high-volume restaurant setting.
- Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.
MINIMUM EDUCATION & TRAINING :
High school diploma, equivalency degree or related experience preferred.
ENVIRONMENTAL WORKING CONDITIONS :
Restaurant Setting
- Must be able to stand and exert fast-paced mobility for entire shift.
- Must have a good sense of balance, be able to lift, bend, kneel, stoop, squat, push and pull.
- Must be able to frequently lift food, and other items weighing up to 50 pounds.
- Position involves repetitive hand and wrist motion.
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