Lending Operations Senior Manager - Specialty Operations Auto

About this role :

Wells Fargo is seeking a Lending Operations Senior Manager to lead several functions within Auto Specialty Operations. This leader will be lead several high-risk functions within Specialty Operations which may include, Repo letters, Impounds, Will not owe, Delayed NOI, Delayed Sale, Attorney Represented, Book-sheet Discrepancies, Tax, and Insurance.

In addition, this leader will drive to meet or exceed all established SLAs, execute on continuous process improvement, and proactively mitigate risk.

This leader will engage in and develop high employee engagement and morale, identify, and develop future leaders. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will :

• Manage and develop large Loan Servicing teams responsible for a variety of processing functions, documentation, loan monitoring, or loan servicing.
• Engage and influence stakeholders, internal and external partners, and peers associated with the Lending Operations functional area.
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables.
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
• Collaborate with and influence all levels of professionals, including experienced managers.
• Provide oversight of external vendors and their performance.
• Manage allocation of people and financial resources for Lending Operations.
• Develop and guide a culture of talent development to meet business objectives and strategy.

Required Qualifications :

• 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.
• 3+ years of Management experience

Desired Qualifications :

• 3+ years of experience managing managers and exempt level employees
• 8 + years lending servicing operations experience
• 6+ years direct management experience
• Ability to conceptualize, develop, and implement process improvements
• Strong attention to detail and analytic aptitude
• Proven ability in partnering, collaborating, and building relationships with stakeholders, including line of business and functional leaders across a complex, matrixed environment
• Demonstrated strong oral and written communication skills
• Strong track record of delivering results including demonstrated project and initiatives management and execution
• Demonstrated sound decision-making approach to complex problems
• Experience managing high-risk, complex functions and controls
• Experience with risk / issue management, root cause analysis, and process improvement
• Experience managing operations businesses heavily rooted in regulatory risk in a fast-paced, dynamic environment
• Operational management experience, including development and monitoring of key operational performance measurements

Job Expectations :

• Travel up to 20%
• Ability to work on-site at one of the posted locations

Posting Locations :

• This position can be located at either : 1100 Corporate Center Dr. Raleigh, NC 27607 or 6051 / 6061 N State Hwy 161 Irving, TX 75038
• This position offers a hybrid work schedule

This position is not eligible for Visa sponsorship.

Posting End Date : 15 Sep 2024

15 Sep 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.