What You’ll Do : Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly Identify and champion innovations and improvements to help drive the growth of our business Who We’re Looking For : You are dedicated to providing excellent client service and support and have excellent phone presence and technical skills You’re a motivated self-starter who can dive in to changing products and processes and work independently to achieve results You’re a collaborative team player who rolls up their sleeves, responds quickly and decisively, and is able to productively work with the team to achieve company objectives You thrive in the fast-paced, dynamic start-up environment Our Ideal Candidate Has : 1-2 years experience in customer support, preferably within an enterprise SaaS company or high-growth startup Experience with CRM and ticketing systems such as Salesforce, Zendesk, and Talkdesk Strong interpersonal skills with an ability to build rapport and earn the trust of customers Excellent technical acumen with an eye for complex systems and integrations A desire to solve problems and build relationships Attention to detail, thoroughness and an urgency to consistently set and meet deadlines Strong written and verbal communication skills Knowledge of residential appraisal and mortgage processes a plus
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