What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO
Minimum qualifications :
2 years related experience or equivalent combination of education and experience
Preferred qualifications :
2-4 years of logistics or transportation experience
About the Senior Specialist, Customer Solutions job
Pay, benefits and more :
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you’ll do on a typical day :
- Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services
- Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success
- Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience
- Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible
- Provide feedback and ideas for process improvements #PIQ
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here .
PandoLogic. Category : Customer Service, Keywords : Customer Solutions Provider, Location : North Richland Hills, TX-76180
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