DENTAL OFFICE MANAGER

Location / Org Data : Brand Logo :

Overview :

This position is primarily responsible for coordinating the daily activities of the dental office teams, including both front office and assistant teams.

Responsibilities :

Core duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis.

Other duties may be assigned.

• Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
• Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion
• Oversee processing of dental claims and manage EFT payments
• Plan, coordinate, and implement dental care for patients based on individual requirements
• Explain treatment plans and payment plans to patients
• Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
• Improves daily productivity through a reduction in patient intake / scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
• Lead a team of non-clinical (front desk) and clinical (assistants) employees by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
• Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
• Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
• Manage complete operation and performance of the clinic : adhere to a budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Assist in business development
• Coordinate facility management as related to repairs, maintenance, vendor relationships.
• Ensure OSHA compliance of the facility.

Qualifications : QUALIFICATIONS :

QUALIFICATIONS :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION :

High school diploma or equivalent

Bachelors degree preferred

EXPERIENCE :

Healthcare Operations experience

Supervisory experience

Knowledge of dental practice and procedures preferred

Knowledge of dental software programs preferred

COMPETENCIES :

To perform the job satisfactorily, an individual should demonstrate the following competencies :

Technical Skills Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills;

shares expertise with others

Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service;

responds to requests for service and assistance; meets commitments

• Interpersonal Skills Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
• Oral Communications Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;

responds well to questions

• Written Communication Writes clearly and informatively; able to read and interpret written information
• Quality Management Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Diversity Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;

upholds organizational values

• Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; respects diversity
• Planning / Organizing Prioritizes and plans work activities; uses time efficiently
• Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions; follows through on commitments

• Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation;

able to deal with frequent change, delays, or unexpected events

• Attendance / Punctuality Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments;

commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan