Social Worker

Our Mission :

Enable individual persons who have serious mental illness, co-occurring substance use disorder and / or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define.

Title : Social Worker (SW)

Supervisor : Program Director

Summary of Job Description :

Provide social work and case management services for Members in collaboration with families and other stakeholders to ensure coordination of care.

Specific Responsibilities :

• Collaborate with admissions to support the admission and acclimation of new Members into the program setting.
• Complete Incident Reports in accordance with processes outlined by the Managed Care Organization (MCO), State and Project Transition Policy and Process.
• Collaborate with members of the multidisciplinary team to develop treatment plans for identified Members.
• Complete monthly individual sessions with Members and document in DAP format within 24 hours of the session.
• Provide documented case management services to Members including (but not limited to) :
• Coordination of financial eligibility and benefits
• Coordination of family contact and support
• Conduct utilization and member care reviews with MCOs and other payers.
• Track member authorizations and input into Electronic Health Record (her) timely.
• Run authorization reports and other reports in the EHR as assigned.
• Oversee Level of Care changes and documented aftercare planning with Members.
• Rectify all billing issues in a timely fashion.
• Communicate with referral sources and other external supports (hospitals, rehabs etc.) to facilitate members successful return to the program site.
• Support Members with ongoing transition planning by way of the APPLE Plan.
• Complete discharge follow-up for all members according to PT / PCS process and procedures.
• Facilitate / Co-facilitate all groups as assigned and complete documentation within 24 hours of facilitating.
• Support with transporting Members per the directive of the Program Director.
• Support with observation of Member alcohol and drug screenings and document observations within 24 hours (if applicable).
• Support with observing Member self-administration of medication as assigned.
• Participate in phone coaching / crisis management process, which includes (but is not limited to) :
• Orienting Member and family to phone coaching process.
• Carry and respond to coaching phone calls on assigned days, including being available to go onsite for emergencies during hours when there is no or minimal staff coverage.
• Provide coverage for staff callouts.
• Following incident reporting and documentation process for all on-call emergencies.
• Provide back-up support to the Program Director as needed for coverage.
• Complete continuing educational requirements as aligned with regulatory compliance.
• Attend individual supervision sessions and program meetings as scheduled by direct supervisor.
• Other duties as assigned by the Program Director

Additional Performance Expectations :

• Participate in multidisciplinary treatment team and will support and implement interventions and directives as directed by the Team.
• Always demonstrate compassion and concern when supporting a Member through embracing Project Transition and PCS Mental Health’s Mission and Core Values.
• Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma.
• Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions.

Staff will show Members dignity and respect for their values and lifestyles.

• Seek appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
• Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and / or support.
• Engage with all external parties / individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.

Qualifications :

• Bachelor’s degree in social work or related field and 1 year experience in the Mental Health, Behavioral Health or Drug and Alcohol field or other bachelor’s degree with 2 years’ experience in the Mental Health, Behavioral Health or Drug and Alcohol field.
• Two years of experience in case management, family support and collaboration of care.
• Strong assessment and documentation skills
• Excellent communication, interpersonal, organizational and time management skills.
• Demonstrated ability to work as a part of a multi-disciplinary team.
• High energy individual with strong work ethic and ability to multi-task.
• Must be able to work in a self-directed manner.
• Ability to maintain confidentiality.

For all Full-Time Employees our benefit package includes :

• Paid Time Off
• Health Insurance available within 60 days of hire
• Company Paid Life Insurance
• STD / LTD
• Dental Insurance
• Vision Insurance
• Health Spending Accounts
• Able to participate in company 401K after 6 months of hire
• Company 401K match up to 3%

All Employees have access to our Employee Assistance Program

We’re an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.