Senior Application Engineer

Responsibilities :

• Pre-sales technical support for IPP / Developer / Integrator customer account engagements.
• Develop technical proposals for customers’ projects, respond to technical RFPs and work with overseas teams to develop US based documentation knowledge.
• Be the subject matter expert for battery cells, modules, DC blocks to support customers with all technical queries.
• Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty.
• Strong engagement and feedback / input to Research and Development and Product Management teams on identified product / technical issues identified along with recommendations for product improvements.
• Close cooperation and alignment with sales and overseas technical teams to enable a closed loop communication on key / top technical and product related issues and ensure high levels of customer satisfaction.
• Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software / EMS integration and EPC.
• Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals.

Requirements :

• Working with the Sales Managers to deliver the highest level of quality customer technical support, enabling account and project wins and ensuring highest levels of customer support.
• Working closely with sales team to determine appropriate prioritization of account / project opportunities relative to available technical resources and ensure close coordination and communication with the customer.
• Leading and managing tasks in the technical pipeline to ensure that all identified / qualified projects get the proper and appropriate level of pre-sales design and technical support.
• Working with China based R&D, design and pre-sales technical support process to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to 'win' the business.
• Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors.
• Acting as sales focal point for input / feedback into product management on major product and technical issues and recommended solutions.
• Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues.

Qualifications :

• BSEE, BSME or MS preferred.
• 5+ year’s experience in ESS engineering, preferably for a battery OEM, IPP, Project developer or Integrator.
• Subject matter expertise on ESS BMS / PCS / EMS system integration, ESS project implementation.
• Ability to effectively communicate complex technical subject matter with external partners and customers.
• Strong project management, documentation skills and attention to detail in execution.
• Ability and willingness to travel locally, domestically and at times internationally.
• Bilingual(Chinese&English) preferred.
28 days ago