Information Systems Manager

Information Systems Manager

The Information Systems Manager plays a key role to lead the design, development, and support of custom applications and data reporting systems while establishing and overseeing ServeMinnesota's newly formed IT department. Reporting to the Chief Operating Office, this role is split evenly between hands-on application and analytics work (50%) and IT leadership and governance (50%). If you are ready to see your work impact not only the organization but communities throughout Minnesota, apply today! This position will be essential in implementing the organization's IT audit recommendations, developing cybersecurity policies and IT procedures, and managing the department's budget and infrastructure. Simultaneously, the role will continue development and maintenance of Knack applications, Power BI dashboards, and data processes that support our AmeriCorps programs and internal operations. This position is based downtown Minneapolis but currently working a hybrid schedule with at least 2 days in the office each week. Essential Job Functions Application Development, Data Systems, and Reporting (50%) Design, build, and maintain critical data systems for AmeriCorps programs, primarily using Knack, to support program and operational needs. Build, maintain, and optimize Power BI dashboards and reports using SQL, Power Query, and DAX. Serve as the primary technical contact for staff regarding internal data systems and reporting. Collaborate across teams to understand business needs, gather requirements, and develop scalable, user-friendly data tools. Support data integrity and validation efforts by analyzing data patterns and system inputs. Manage integrations and automations using tools such as Power Automate, or REST APIs. Train and support staff on using applications and interpreting reports. IT Department Leadership, Cybersecurity, and Strategy (50%) Act as the head of ServeMinnesota's IT department, overseeing infrastructure, vendors, and strategic initiatives. Implement remediation efforts from the organization's recent IT audit, ensuring compliance and long-term risk reduction. Develop, implement, and maintain IT policies, security protocols, and governance structures, drawing from frameworks such as CIS Controls. Manage the IT department budget, contracts, software licenses, and service providers. Evaluate and implement systems and services to improve organizational IT resilience, security, and scalability. Oversee vendor relationships for outsourced IT services and security tools. Lead efforts in backup and recovery, data privacy, and secure access management. Other Job Functions Serve as a bridge between technical and non-technical stakeholders, ensuring alignment between systems and programmatic needs. Provide essential technical input on data strategy, business process automation, and tool evaluation. Assist in creating training materials, SOPs, and user documentation. Champion organizational digital transformation and cybersecurity awareness. What We Offer : Competitive salary range of $95,000-$105,000 depending on experience. Comprehensive benefits package including 403b retirement plan Hybrid work environment with flexibility Meaningful work with a mission-driven team Opportunities for professional development and advancement A welcoming culture of learning and collaboration This position is based downtown Minneapolis and currently working a hybrid schedule with at least 2 days per week at the office. Please submit a resume, including answering each of these questions in either the body of an email or as a separate attachment so we can get a better idea of your experience and interest in this position and our organization : 1. Why are you interested in ServeMinnesota and this particular position? 2. How does your experience align with the Essential Job Functions and Minimum Qualifications of this position? Submit applications only to https : / / serveminnesota.hireclick.com / jb / staff-accountant / view / 202294 Applications will be accepted until the position is filled. Workplace At ServeMinnesota, we are highly invested in the success of our people. We strive to make it an awesome, empowering, and collaborative place to work. We recruit passionate people. We are looking for people who are energized by making an impact in our communities through national service. EEO : This position is available to all, without regard to race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, familial status, disability, sexual orientation, or age. It is also unlawful to retaliate against any person who files a complaint about discrimination. In addition to filing a complaint with local and state agencies that are responsible for resolving discrimination complaints, you may bring a complaint to the attention of the AmeriCorps Agency. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. About ServeMinnesota ServeMinnesota is a nonprofit organization dedicated to addressing critical local challenges through service and innovation. We work in partnership with AmeriCorps and local nonprofits, government agencies, and educational institutions to deliver impactful programming across the state. ServeMinnesota is dedicated to maintaining a respectful, professional, and welcoming workplace, united by a common commitment to our mission. Learn more at www.ServeMinnesota.org