ASSOCIATE DIRECTOR OF DEVELOPMENT, OPERATIONS

The Associate Director of Development, Operations manages key operational functions for the Development Office at Massachusetts General Hospital, a department of 225 employees.

With a collaborative and service-oriented approach, the Associate Director identifies and implements innovative, data-driven solutions to meet operational business needs, enhance productivity and improve business practices.

The Associate Director reports to the Senior Director of Operations and is a key member of a team of nine colleagues. The Associate Director manages the Flexible Workplace Program, the department's hybrid work model, including hoteling services, workplace tech solutions, and space management, among other key functions in partnership with the Development Coordinator, Operations.

The ideal candidate for this role is detailed-oriented, with excellent customer service, organizational, project management and communication skills.

We are looking for a collegial, creative, tech-savvy and proactive partner, able to work effectively with diverse audiences in a fast-paced and collaborative hybrid work environment.

To Apply

Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

About Us

Massachusetts General Hospital is one of the world's top academic medical centers. It is the original and largest teaching hospital of Harvard Medical School, where nearly all our staff physicians serve on the faculty.

Mass General has pioneered medicine for over 200 years, and we're thinking big about the future. We're in the midst of our largest comprehensive fundraising effort- The Campaign for Mass General- which seeks to raise $3 billion in philanthropic funding.

To learn more about our Campaign, click here.

Our Department

The Development Office is a vibrant and collaborative team focused on advancing the hospital's mission of health care excellence.

We are committed to expanding the philanthropy that makes this mission possible.

We offer a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities.

We also offer a Flexible Workplace Program, a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role.

We comply with all Mass General Brigham conditions of employment, including vaccination mandates.

Diversity and inclusion are priorities for our office and the hospital. We strongly believe that a team of diverse identities, experiences, opinions, and perspectives drives creativity, innovation, and excellence.

Click here to learn more about our team and what it's like to work with us.

Key Responsibilities

• Strategically and collaboratively manage the department's hybrid work program, Flexible Workplace Program, including :
• Develop guidelines and business processes and related communications.
• Oversee hoteling services, partnering with colleagues and institutional partners on related tech solutions.
• Manage employee workspace assignments and department-wide space related projects to ensure a welcoming work environment.
• Identify and implement improvements through internal collaboration, conducting staff surveys as needed.
• Stay informed and advise on trends and activities in hybrid work environments.
• Oversee the following Operations services handled by the coordinator :
• Office supplies and stationery
• Parking and commuting services
• Ergonomic assessments
• Storage solutions
• Mail and package management.
• Proactively and independently manage equipment inventories (individual and common use), leading upgrades and maintain related data, in close collaboration with the Development Coordinator.
• Partner with colleagues and institutional departments to project manage the deployment of workplace productivity tools, such as cloud-based file management, including Microsoft One-Drive and SharePoint.
• Project manage a planned intranet conversion in partnership with colleagues across the team and department, and serve as content manager for the Operations team sections.
• Partner with program leaders to identify operational initiatives and practices to meet their business needs.
• Collaborate with Talent Management on employee engagement, onboarding and offboarding.
• Partner with the Senior Director on the program's fiscal year business / operating planning and related reporting.
• Analyze and measure business practices and drive initiatives that promote innovation, collaborating with stakeholders and subject-matter experts across the department.
• Lead the department's safety processes, such as fire emergency drills and staff training.
• Partner with colleagues to manage Operations data and reporting needs.
• Build and maintain relationships with internal and external partners in related service roles.
• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods.
• Take on other office-wide duties, as needed.
• Adhere to the mission, credo, and standards of behavior of Mass General Hospital.
• Demonstrate a high degree of initiative, problem-solving skills, sensitivity and good judgment.
• Participate in healthy and productive work-related meetings and conversations, work toward consensus and carry out assigned action items or follow-up tasks.
• Proactively participate in professional development opportunities.
• Take on other responsibilities as needed.

Qualifications

This position requires 5-7 years of related experience and a bachelor's degree. Project management experience and the ability to thrive in a fast-paced hybrid work environment are strongly preferred.

In addition, the ideal candidate will possess the following skills, abilities and competencies :

• Creativity, strategic thinking and resourcefulness.
• Excellent attention to detail, communication and writing skills.
• Excellent organizational and project management skills.
• Proficiency in workplace tech solutions, such as cloud-based collaboration and project management tools.
• Command of Microsoft Office applications, including Microsoft Office 365 suite.
• Awareness of personal work styles in self and others.
• Adaptability and flexibility in a changing environment.
• Ability to build relationships and work collaboratively with diverse audiences.
• Good judgment and care in dealing with confidential information.
• Ability to contribute to maintaining positive office morale, even in the face of high work volume and challenging periods.
• Ability to adhere to the mission, credo, and standards of behavior of Mass General Hospital
9 hours ago