Outreach Representative

Job Title : Outreach Representative

Location : On site

Department : Outreach

Reports To : Kaity Navarro, National Director of Strategic Development

Employment Type : Full-Time

About Us

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts; we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Job Summary

The Outreach Representative serves a critical role in connecting the Outreach Department, Call Center, and Admissions teams to streamline referral management, stepdown planning, and aftercare coordination. This individual ensures the efficient handling of both inbound and outbound referrals while supporting client outcomes and maintaining strong external partnerships.

This role is ideal for a results-driven professional with experience in business development, partnership management, or admissions within behavioral healthcare.

Key Responsibilities

Inbound Referral Management

• Oversee the proper handling of inbound referrals by the Call Center, including after-hours coverage when needed.
• Ensure compliance with intake protocols by working closely with the Director and Assistant Director of Admissions.
• Engage directly with referred clients when necessary to support their entry into treatment.

Outbound Referral Coordination

Aftercare & Stepdown Planning

Reporting & Data Management

Communication & Issue Resolution

Key Performance Expectations

Requirements

Education

Experience

Skills & Knowledge

Work Environment & Physical Demands

Benefits

Why Join Us?

At Boca Recovery Center, we pride ourselves on building strong community relationships and delivering best-in-class care. As an Outreach Representative, you’ll play a vital role in bridging care and connection—supporting our mission to help individuals recover with dignity and respect.

Boca Recovery Center offers a comprehensive benefits package, including :

Boca Recovery Center is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.