FL - Operations Specialist - Pembroke Pines

A & AssociatesUS

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INTRODUCTION A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development.

With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard!!

Pay Rate :

$20 – $23 / hr (Based on Experience) Shift : 1st Shift (Monday to Friday, between 7 : 00 AM – 6 : 00 PM) Schedule : 8-hour shifts within the time window above; Rotating holidays required Location : Remote / Not Supplier Onsite Job Summary We are seeking a Bilingual Administrative Customer Service Representative (English / Spanish) to provide support to departmental managers and help coordinate daily operational functions.
This role requires strong customer service skills, fluency in both English and Spanish, and the ability to work with multiple software tools for dispatch, communication, and reporting.

Key Responsibilities Provide clerical and administrative support to department managers Assist with safety, service, and operational issue resolution Create, manage, and close customer service tickets daily Maintain and distribute daily departmental reports and updates Communicate with internal supervisors and managers about dispatch / operations Use software tools for :

Procurement Time and attendance Safety incident tracking Contract labor management Assist in financial tasks and payment processing as needed Support data collection and reporting for incentive pay programs Help implement new operational projects Interface with customers to resolve service issues Communicate scheduling and work assignments with staff (If applicable) Enter and maintain Service Machine SMART data Perform additional duties as assigned Requirements Education & Experience Required : High school diploma or GED Experience : 0–3 years of clerical, customer service, or admin support Preferred : Additional training or coursework in office administration or logistics Skills Must be fluent in English and Spanish (verbal and written) Advanced computer proficiency (Word, Excel, email, dispatch systems) Strong phone and problem-solving skills Able to learn and navigate multiple internal software platforms Work Environment Primary setting : Office (remote) Frequent computer / keyboard use Occasional physical exertion (handling objects

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Pembroke Pines Fl • US