Program Specialist

Key Responsibilities

Program Management

• Manages coordination, development and administration of OFF-campus programs.
• Schedules courses and tracks student grades.
• Works with academic coordinators to determine and hire appropriate faculty to teach off campus.
• Communicates with individual students and faculty on routine issues and those issues which may be new or controversial.

Researches and proposes solutions with acceptable outcomes.

• Analyzes established guidelines to determine value.
• Develops new procedures for situations where guidelines are outdated or do not exist.
• Advises application of policies and procedures to students and faculty of off-campus cohorts.

Program Development, Outreach and Recruitment

• Contributes to the strategic planning of Extended Studies programmatic goals.
• Performs market research and analysis to determine the viability of new programs.
• Analyzes marketing techniques.
• Develops website content for organizational unit.
• Develops print publication materials for marketing.
• Design and implement new online programs.
• Develop / identify / apply tools (software) for online programs.

Program and service assessment

• Performs research and analysis of current policies to ensure EES compliance.
• Develops assessment tools related to student success.
• Performs in-depth analysis of feedback from student assessments.
• Re-evaluates current methods and modifies as necessary.

External Program Relations and University Liaisons

• Develops opportunities for outreach and student recruitment.
• Organizes events with local industry executives and professional organizations.
• Develops and facilitates events for Extended Studies students and their specific needs.

Knowledge, Skills & Abilities

• Ability to take initiative and independently plan, organize and perform work in various situations.
• Ability to learn and implement online classes in both synchronous and asynchronous environments (preferably academic experience)
• Knowledge of business mathematics and basic statistical techniques.
• Ability to analyze data and make accurate projections
• Ability to investigate and analyze issues with broad administrative impacts.
• Strong oral and written communication skills.
• Demonstrated ability to establish and maintain effective working relationships within and outside working groups.
• Occasional driving and evening / weekend work required.
• Valid driver license is required for this position.
• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and / or administrative specialty to develop conclusions and make recommendations
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and / or administrative specialty
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• A bachelor's degree and / or equivalent training.
• Two years of administrative work experience involving study, analysis, and / or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Master of Science (MS) degree.
• Program development and project management experience.
• Demonstrated professional experience across different units / organizations.
• Knowledge of Peoplesoft and Salesforce.
• Experience supporting information systems and / or online programs.

Compensation

Classification : Administrative Analyst / Specialist Exempt I

Anticipated Hiring Range : $4,888 / month - $5,425 / month

CSU Salary Range : $4,598 / month - $8,318 / month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .