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Director of Customer Engineering

VirtualVocations
Burbank, California, United States
Full-time

A company is looking for a Director of Customer Engineering to lead their Customer Engineering team and support enterprise customers.

Key ResponsibilitiesLead the Customer Engineering team and act as the primary contact for enterprise customersTriage and prioritize customer issues in collaboration with Technical Account Management and Support teamsServe as an escalation point for high-priority customer issues, working with core Engineering teams for resolutionRequired QualificationsExperience deploying and running databases and applications at scaleExperience with MySQLWorking knowledge of KubernetesExperience in a 24 / 7 on-call rotation for critical applicationsPrior experience building support and shift-based teams

2 days ago
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