Customer Service & Fulfillment Specialist

A team player with a service leader mentality

Are you the right applicant for this opportunity Find out by reading through the role overview below.

Summary

Are you someone who thrives working with a close team? Do you feel successful when you can deliver a great customer experience and build a relationship?

Do you enjoy a dynamic environment where you are empowered to be a catalyst for change and make a real difference to the business?

If you were able to answer yes to these questions, we want to talk to you!

How You’ll Make a Difference

• Manages daily printing, picking and fulfillment of Ecommerce orders to ensure same day production timeline.
• Manages customer service inquiries to ensure world class and timely customer experience including product warranty, returns and exchanges.
• Works with fulfillment to efficiently and thoroughly capture each order request in detail to support full order process successfully.
• Manages website back end including inventory, customer profiles, and replacement orders.
• Works in conjunction with production team to understand lead times, inventory levels, and all details required to fulfill orders on time with accuracy.

What You Need To Win

• Team Player who brings positive team attitude to the way in which we work. Understanding that individual efforts affect the collective success of everything we do.
• Customer service mentality desiring to exceed our customer expectations with the best experience, product, and results.
• Driven attitude that wants to deliver results and hit goals that are set individually and for the team.
• Detail oriented with the ability to work both independently and within a tight-knit team.
• Excellent organization and time management skills; able to balance and prioritize multiple projects in a fast-paced environment and meet deadlines.
• Must be able to lift up to 25lbs.

Preferred Qualifications

• Minimum 2 years of customer service experience.
• Bachelor's degree in Business Administration, Marketing, or other related field, or equivalent work experience.
• PC proficiency in Microsoft Office, Oracle Systems and Shopify.
• Excellent customer service and problem solving skills.
• Ability to communicate, both written and verbally, in a clear and professional manner.

California Base Pay Range

$19.50-$31.00 / hour

Benefits

• Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include :
• PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy).
• Dental and Vision plan.
• Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
• 401(k) Matching up to $5,000 plus company paid retirement plan fees.
• Profit Sharing Plan.
• Company paid Basic Life, AD&D, short-term and long-term disability insurance.
• Employee Assistance program.
• Sick, Vacation and Paid Holidays.
• Employee discounts and perk program.
• Parental Leave.
• Specialized bike for new baby.
• Education and events reimbursement.

For additional information on benefits and perks, please visit : https : / / benefits.specialized.com

About Specialized

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation.

Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.

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