Our company supports outreach for the greater community of Lawndale with the goal of assisting low-income families in obtaining communication outlets to provide situational improvement.
In doing so, the primary objective at our company is coordinating the outreach program, ensuring compliant enrollment for the consumer, and delivering the highest customer service to maintain the role in the marketplace.
Company Culture : Why Us? A team dedicated to providing excellent Customer Service in a fun and rewarding work environment! Open office environment to promote team support and engagement An assigned mentor and coach to guide you through your professional progression Monthly potlucks and fun social team events Excellent Company Benefits Advancement Opportunities Provides face-to-face customer support to business customers for the outreach program.
Handles customer inquiries and resolves simple and basic support enrollment issues, such as address changes, processing orders, warranty, or billing / payment.
General Duties & Responsibilities : Provides customer support for outreach enrollment. Serves as a primary contact for customer issues.
Escalates more technical product-related issues to the proper Product Support department. Processes a high volume of customer inquiries of products and services.
Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
When unable to resolve the problem in a reasonable amount of time, you will escalate to the appropriate resource. Updates customer information and ensures accurate entry of contact information.
Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time. May provide guidance and / or mentoring to less experienced representatives.
Educational Requirements : A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable;
or the equivalent combination of education, training, and work experience. General Knowledge, Skills, and Abilities : Knowledge of the company’s products, services, and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment #LI-Onsite Powered by JazzHR
Entry Level Customer Support Representative
Since we consider ourselves an up-and-coming leader in the area, we are looking for fast-paced, high-energy, competitive-minded professionals to cross-train in all areas Responsibilities of the Customer Support Representative: Handle customer inquiries and complaints by speaking directly with new an...
Competitive Customer Service Representative - FULL TIME / ENTRY LEVEL
We are looking for a passionate Competitive Customer Service Representative who will partner with and ensure the long-term success of our customers. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to custom...
Entry Level Customer Service
The company provides its clients with value and unbeatable customer service with complete transparency and integrity. We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. Customer servic...
Entry Level Account Manager
Our firm is seeking an Entry Level Account Manager to join our Outside Sales team in Long Beach, CA. The Entry Level Account Manager is responsible to reach set sales goals in his/her territories. Entry Level Account Manager Responsibilities:. Foster new and existing relationships with clients and c...
Entry Level Customer Service - Remote
Qualifications: Excellent customer service and phone etiquette skills Strong customer experience and satisfaction skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Ability to multitask and prioritize tasks Previous experience in a customer se...
Customer Service/ Phone Orders/ Fulfillment/ Clerical / Entry Level
The job is an entry level position in an office setting. Customer Service, Sales, Orders, or Other Related Fields. Handle customer inquiries and provide information about our products and services. Document and update customer records based on interactions. ...
Entry Level Customer Service – Work From Home
The company provides its clients with value and unbeatable customer service with complete transparency and integrity. We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. Customer servic...
Online Customer Service Representative for Hotel Bookings - Entry Level
Online Customer Service Representative for Hotel Bookings - Entry Level (1099 Business Opportunity) Location: This opportunity is available in the following countries: The USA, Bahamas, Mexico, Australia, Costa Rica, Dominican Republic, Panama, Argentina, Trinidad & Tobago, Lima, Peru, Colombia,...
Entry Level Account Manager
Entry Level Account Manager Responsibilities: Foster new and existing relationships with clients and customers Cultivate new sales opportunities Expertly follow through with sales presentations within assigned territory Support all team members Identify sales trends and potential o...
Manager, Starlink Customer Support
Bachelor’s degree and 5+ years of professional experience in customer operations, customer support, or customer service; or 8+ years of professional experience in customer operations, customer support, or customer service in lieu of a degree. Customer Support – Manage operations that provide industr...