CUSTOMER SERVICE REPRESENTATIVE

Success Profile

• Collaborative
• Communicator
• Efficient
• Problem Solver
• Team Player
• Versatile

Date posted 02 / 24 / 2022 Job ID 35403BR Company Diazyme Experience Level Entry-Level (0-2 years) Job Title Customer Service Representative City Poway State California Full-Time / Part-Time Full-Time Hourly

Job Summary Diazyme, an affiliate of General Atomics, is a cGMP and ISO 13485 certified medical device manufacturer. Diazyme uses its proprietary enzyme technologies to develop diagnostic reagents which can be used on most automated chemistry analyzers in user-friendly formats.

Their products include test kits for diagnosis of cardiovascular disease, liver disease, cancer markers, renal disease, diabetes, and electrolytes.

We have an exciting opportunity for a customer service representative to join our Diazyme Customer Service Operations team in Poway, CA.

DUTIES and RESPONSIBILITIES :

• Summary Under close supervision, this position performs a variety of routine activities in support of functional areas such as finance, purchasing, or human resources or for one or more project / business / technical units.
• Maintains, processes, reviews, and compiles a variety of confidential and sensitive electronic and hard copy reports, records, statistics, timelines, tables, correspondence, and presentations, which requires tact and discretion in handling.

Provides data and information requiring detailed explanation.

• Primary contacts are within the department with occasional contact with management.
• Gathers, collects, records, tracks, verifies data and information from multiple sources.
• Coordinates and tracks the progress of unit work assignments and / or projects.
• Maintains and updates a variety of confidential and sensitive electronic and / or hard copy reports and records.
• Prepares requested electronic and hard copy reports.
• May respond to routine requests for information from internal sources.
• Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
• Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Functions Other duties as assigned or required.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Qualifications :

• Typically requires a high school diploma or equivalent.
• Must demonstrate a basic understanding of assigned functional area principles, theories and concepts.
• Must possess :
• The ability to grasp new concepts quickly.
• The ability to maintain the confidentiality of sensitive information.
• Good organization skills.
• The ability to identify issues.
• Basic analytical, interpersonal, verbal and written communication skills to accurately document and report.
• Knowledge of computer operations and applications.
• Ability to work both independently and in a team environment is essential as is the ability to work extended hours as required.

Travel Percentage Required 0 - 25 Relocation Assistance Provided Not Provided Yes No Benefits

• Healthcare
• Pension, 401(k) / Retirement Plans
• Competitive Pay
• Multiple product lines means a variety of work
• Paid Time Off

Benefits