General Manager

Job Description

Job Description

OUR STORY

Located just 20 minutes from downtown Chicago, Hyatt House Chicago / Oak Brook offers quick access to city with a modern twist.

Our home away from home awaits you with open arms and warm spirits for career growth and challenging opportunities to rediscover yourself, while providing world class service to our guests.

Come and join one of the fastest growing families in hospitality!

JOB DESCRIPTION

The General Manager position is that of a working manager. The purpose of this position is to provide direct management and support to achieve success at the hotel level.

This includes but is not limited to these areas as described in more detail on the following pages : Service Management, Revenue Management, Profitability Management, Overall management of the property is in accordance with the company’s policies / operating procedures, and the brand’s policies / standards for service, quality, cleanliness, guest satisfaction and safety / security.

ESSENTIAL DUTIES :

• Maintain high personal appearance standards with appropriate business attire and name badge.
• Obtain brand certifications necessary for the role.
• Work flexible hours including nights and weekends across all hotel areas.
• Provide 24 / 7 on-call support and alert management if unavailable.
• Ensure hotel compliance with franchise standards and local regulations.
• Manage HR policies in line with local, state, and federal laws.
• Document HR activities for compliance demonstration.
• Continuously train and develop employees.
• Establish a structured pay scale based on experience and performance.
• Coach and discipline direct reports following legal and policy guidelines.
• Document disciplinary actions thoroughly.
• Process payroll accurately and maintain time clock usage.
• Recruit, hire, train, and manage a competent team.
• Address guest feedback promptly and professionally.
• Inspect rooms for cleanliness and quality regularly.
• Monitor daily, weekly, and monthly service trends.
• Anticipate and respond to service issues promptly.
• Conduct ongoing service training and feedback sessions.
• Implement a robust work order and maintenance schedule system.
• Maximize revenue through effective pricing and yield management.
• Monitor market events to adjust rates accordingly.
• Collaborate with Sales to manage group bookings effectively.
• Understand and utilize competitive analysis for sales advantage.
• Represent the hotel positively in local business and community events.
• Utilize technology to optimize occupancy and revenue.
• Analyze financial statements and manage hotel budgets effectively.
• Develop and execute the hotel's annual plan.
• Manage staffing in accordance with annual plan guidelines.

ADDITIONAL DUTIES :

• Manages payroll to increase productivity and control overtime.
• Deposits all hotel cash funds in a timely manner.
• Maintains the hotel cash bank for non-essential purchases.
• Any capital expenditure requiring above $2,000 is submitted with (3) three bids comparing equal service and quality of reparations or capital expenditure.
• Any nonstandard expenditure above $500 requires management company approval.
• Invoices are carefully reviewed and accurately coded to ensure financial integrity.
• Invoices and expense reimbursements are submitted in a timely manner that allows the management company to efficiently process the hotel’s month end financial reports.
• The hotel’s ledgers are continuously in balance.
• Credit is a privilege our hotels extend to our highest producing customers.
• General Manager is aware of the hotel’s Financial Reports and can apply this awareness to create an accurate forecast.
• Continuously monitors purchases in accordance with the hotel’s plan.
• Uses approved work schedule forms and allocate work by department based on the hotel’s anticipated business.
• Reviews and places all orders on a weekly or monthly basis subject to General Manager inventory verification.

SAFTEY PROTOCALS :

• Report any suspicious activity of guests, visitors, or staff
• Properly label any lost / found articles and turn in to the appropriate Manager assigned by GM
• Perform duties in accordance with Safety and Security Policies
• Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations

TEAMWORK :

• Performs other duties as assigned, requested, or deemed necessary by management
• Assist other employees in various assignments such as cleaning, stocking supplies
• When asked, inspect or clean public areas to insure high level of presentation

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS :

• Physically and visually able to utilize a computer keyboard, printer, phones, and basic office machines
• Firm and simple grasping an ongoing requirement for all aspects of work
• Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs. and may be for 5 to 15 feet
• Able to stand and walk 90% of the workday and sitting is usually limited to short breaks
• Reaching is required up to 50% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work.

Overhead reaching is usually limited to approximately 25% of the time.

• Twisting of the body at the waist is required approximately 40%-50% of the time.
• Bending and stooping are required up to 20% of the workday
• Crouching and kneeling are usually less than 10% of the time.
• Crawling is required less than 5% of the time
• Climbing of stairs is usually required less than 5% of the time

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE :

• A minimum of 3-5 years of General Manager experience preferred but not necessary in some markets.
• A bachelor’s degree preferably in Hospitality Management and / or business and / or equivalent hotel management experience
• Related hotel brand experience strongly preferred
• Previous management experience
• Previous front desk experience preferred
• Friendly demeanor and excellent communication and customer service skills
• Good organizational and prioritization skills
• Prior computer experience using windows-based software preferred
30+ days ago