Design Engineer II - Optical

Responsibilities

Design planning, record creation, and capacity fulfillment throughout the U.S and Canadian networks.

Works with Project Managers to effectively deliver service requirements to customers.

Designs DWDM network per Network Architectures standards and future growth of our network and customer base. Implement DWDM wave circuit designs for the core of the network as needed.

Provides timely updates to project managers and leadership for service deliverables and due dates.

Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.

Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.

Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.

Opens, forecasts, and maintains a budget based off of the service commitments.

Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment.

Exercises interpersonal skills in working with all internal customers.

Performs other related duties or projects as assigned by management.

Manage workload to identify critical issues and prioritize those items that must be completed daily.

Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.

Show initiative in getting work done.

Participate in operations-related projects, as needed.

Support manager during customer or network escalations as requested.

Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.

Qualifications :

Bachelor’s degree in Engineering or equivalent education, training and / or experience.

Minimum of three (3) years Telecommunications and / or data networking experience.

Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.

Excellent verbal and written communication skills.

Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.

Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations.

Deal with some abstract but mostly concrete variables.

Specific knowledge with majority of the below products :

Optical Systems : Fuji, Adva, Ciena, Cisco, Infinera, Nokia.

Salesforce, ServiceNow, Sitetracker equivalents.

Telecom inventory systems, Metasolv is a bonus.

Microsoft Office and Google programs, specifically Visio, Excel or equivalent.

Base Salary Range : $64,700 - $86,300 USD / annually, commensurate with experience.

Benefits, Rewards & Wellness

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave