Field Service Tech II

Overview

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Job Purpose

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus' products, features and equipment. The position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and / or FST1.

Essential Duties

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN / WAN / networking hardware / software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs / installs phones, kiosk, video terminals, WAPs, tablets and other required equipment within correctional facilities within assigned area of responsibility
• Maintain and provide operations support for site surveys, pre-bid meetings and / or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Assists in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on as needed basis or when dedicated to a particular customer : data entry including PIN / PAN, blocks / unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and / or video to CD / DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop, etc.)
• Demonstrates proficient skills with telephony—pulling cable, terminating cable, troubleshooting wiring, loading configuration files, install and maintain all Securus equipment

Knowledge, Skills, and Abilities

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary and Benefits

Equal Employment Policy

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

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