Sr. Customer Practice Manager for Financial Services / Professional Services, Professional Services
Sr. Customer Practice Manager for Financial Services / Professional Services, Professional Services
The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and / or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers.
The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base.
We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
- Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and / or for a named set of customers.
- Think big - ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services.
- Envision and inspire customers.
- Identify & develop specific opportunities and related business cases.
- Deal shaping, including estimations and deal pricing.
- Contract negotiations & closing.
- Enable transformation - develop long term Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks.
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities.
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations.
- Educate customers on AWS services and translate those into a clear business value proposition.
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
- Overseeing delivery of projects in account, ensuring high quality delivery.
BASIC QUALIFICATIONS
- Bachelor’s degree, or 5 years of relevant work experience, in Computer Science, Engineering, Mathematics or a related field.
- 15+ years of IT consulting / management experience, with demonstrated IT Transformation experience in customer-facing roles.
- 10+ years design / implementation / consulting experience with distributed applications.
- 10+ years of experience in technology / software sales, pre-sales, or technical consulting in customer-facing roles.
- A proven track record of managing and delivering large-scale enterprise IT projects.
- Experience with software development life cycle (SDLC) and agile / iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
- Good experience with Continuous Integration and Continuous Delivery (CI / CD).
- Demonstrated ability to work creatively and analytically in meeting customer needs.
- Ability to communicate fluently in English and Portuguese, in technical and business settings (verbal and written).
PREFERRED QUALIFICATIONS
- Understanding of infrastructure-as-a-service (IaaS) computing transition challenges.
- Demonstrated ability to think strategically about business, product, and technical challenges.
- Outstanding customer relationship management experience and collaboration skills.
- Vertical industry sales and delivery experience of services and solutions.
- Experience with design of modern, scalable delivery models for technology consulting services.
- Business development experience including complex agreements w / integrators and ISVs.
- International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners.
- Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.
- Enterprise IT management frameworks (e.g. COBIT, ITIL).
- Broad Enterprise systems experience including SAP, Oracle, and custom applications.
- Designing, building, and operating global IT processes and infrastructures.
- Familiarity with compliance & security standards across the enterprise IT landscape.
- Excellent written and verbal communication skills, including group leadership and executive presentations.
J-18808-Ljbffr
Customer Service Representative- Bilingual Spanish Preferred
Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS—which stands for People – Location – Service—is a leading retail p...
Assurance Manager [Financial Services Group]
As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! . The Financial Services Group provides services to private equity, hedge fund, broker dealer, fund to...
Tax Serv Manager-Financial Services-Customer Tax Ops and Reporting-EDGE-Open US location
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Primary point of contact for day-to-day client relations for assigned en...
Sr. Partner Sales Manager-Travel&Hosp, AGS-NAMER-US-NON-COV-Partner_Sales-ENT-Eng/Const&RE/Transp&Log/Travel&Hosp
You will establish and maintain business and technical relationships with partners, sales teams, and customers, while managing the day-to-day interactions across multiple AWS organizations in order to create and progress partner opportunities that create value for AWS customers and accelerate AWS bu...
Senior Case Manager
S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. Provide accurate, complete, and timely documentation of the provision of ...
Customer Service Representative- Overnight Shift
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Resolving customer complaints or referring complaints to the Store Manager for resolution. Previous customer service experience in industries such as hospitality, financial services, retail or rest...
Tax Manager - Financial Services - Global Compliance and Reporting - Real estate
There isn't an average day for a Real Estate Tax Manager – so you're likely to spend your time on a diverse array of tax consulting and compliance projects, responsibilities, and tasks. A proven record of excellence in a professional services or tax organization. If you're ready to further build on ...
Sr. Account Manager, ISV Sales , Private Equity
The Account Manager is responsible for selling at the most strategic (C-level) within the account and implementing a broad strategy for earning customer acceptance and service implementation. The Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, ...
Sr. Technical Program Manager , Identity and Access Management
The TPM will be responsible for delivering Ads Identity and access management and helping to drive these critical initiatives, enabling Amazon to build great products for customers. Amazon is investing heavily in building a world class advertising business and we are responsible for defining and del...
Sr. Staff Product Manager
Staff Product Manager at CNN, you’ll be responsible for both the near-term prioritization and the long-term vision for interactive audio & video products and features at CNN. You will create and optimize CMS features that empower the programming team to effectively curate content for CNN Video (long...