Customer Service Specialist
About You :
Enjoy helping people and are detailed oriented. You are comfortable with talking on the phone, communicating over email, and using a computer all day, so you are computer-efficient.
You enjoy learning new things, being a part of a culture that cares about our local community, and you desire to be part of a team that is the solution and not the problem.
If this sounds like you, please read on.
About Us :
We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with.
As an independent insurance agency, we work for our clients, not just one insurance company.
Our hours are Monday thru Friday from 8 : 30 am 5 : 30 pm and we will provide training. You may be asked to occasionally work during an evening or weekend to support local and community events.
Job Responsibilities :
- Establish working relationships with clients, potential clients, and companies we represent, in the office, on the phone, email, and on paper.
- Supporting teammates with follow up for clients and prospects.
- Research and resolve billing and coverage questions.
- Promptly respond to client needs either on the phone or electronically.
- Maintain client files and process routine correspondence between our agency and the client or company both paper records and on our many different software programs
- Cultivate new opportunities and offer additional lines of insurance
- Assist with other office duties as they arise and are needed
Professional and Personal Skills :
- Proficient with Microsoft Word, Excel, Outlook and a calculator
- Type quickly and accurately
- Excellent communication skills both verbal and written
- Organized, structured, punctual and will follow the rules
- Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest
Wages and Compensation :
We offer competitive wages depending on experience and if you already have an insurance P&C license, commission and bonuses for performance and other benefits are available as well.
Experience Requirements :
- No previous insurance experience is required. We will train and educate the successful candidate. However, having previous experience working within the insurance industry is a bonus.
Customer Service/Traffic Operations Specialist
At least one (1) year of customer service experience preferred. Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transaction...
Claims Resolution Specialist (Customer Service)
A Top rated Medi-Cal Plan in Southern California, is searching for a Claims Resolution Specialist with exceptional customer service skills! Friendly work environment, weekly potlucks and room for growth!. Medical Claims Resolution Specialist in high call volume customer service environment. Th...
Customer Service Specialist
Enjoy helping people and are detailed oriented.You are comfortable with talking on the phone, communicating over email, and using a computer all day, so you are computer-efficient.You enjoy learning new things, being a part of a culture that cares about our local community, and you desire to be part...
Customer Service and Product Specialist
Applicants must have 5+ years of customer service type experience and be well-spoken/ written with the ability to type proficiently. Previous customer service or sales experience of 3-5 years. ...
Customer Services Specialist Lead
The Customer Service Specialist Lead is responsible for maintaining a high standard of service with their respective customers group, which is comprised of both assigned accounts and sales personnel. The Customer Service Specialist Lead will troubleshoot and respond to a wide variety of client inqui...
Customer Service Specialist - Entry
As the Entry Level Client Service Specialist your primary role is to engage with potential customers directly at their residences, promoting our clients products or services and driving sales growth. If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the wo...
Customer Service & Communications Specialist
For all Customer Service & Communications Specialist, we consider their interests, strengths, and qualifications when training and developing their skill set in the following key areas of each marketing campaign:Marketing strategies geared towards increasing client revenueIndividual coaching techniq...
Customer Service Specialist I - Centralized Patient Scheduling
This level meets all requirements for excellent customer service by maintaining excellent patient and physician satisfaction rating. Responsible for accurately scheduling appointments within a centralized department, which provides education to the patient and offices, full patient registration, ver...
Customer Service/Traffic Operations Specialist
Strong Data entry skills Must be able to organize and write correspondence and memos in a logical/methodical manner Must have strong language and writing skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our clients Ability to read and comprehend normal instruc...
Customer Service/Traffic Operations Specialist
At least one year of customer service experience preferred. Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, c...