Account Support Advisor

A company is looking for an Account Support Advisor (Remote / Hybrid).

Key Responsibilities

Correspond with customers regarding product orders, pricing discrepancies, and shipment tracking

Communicate with manufacturers about made-to-order products and estimated delivery times

Document customer interactions and escalate complicated issues to management as needed

Required Qualifications

1+ years of clerical and / or customer service experience

Basic computer skills, including proficiency in Word, Excel, and Outlook

Flexibility and ability to work well in a team environment

Above average typing and data entry speed & accuracy

Willingness to work overtime when required