North America Business Operations Lead - US-FSI, GSO - NAMER Sales Operations FSO - TMEGS

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world.

AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world including the fastest-growing startups, largest enterprises, and leading government agencies to power their infrastructure.

Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity.

We own and deliver run the business (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The Field Business Operations function within North America SSOE is responsible for defining and leading the in-year planning activities and business reviews for the North America Commercial Sales business.

We are seeking a Field Business Operations Lead to partner with the Head of North America Field Business Operations to define, land and execute against our strategic priorities.

This role will serve as a business partner to sales operations and sales leaders in their Area to lead rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, Monthly Metrics Reviews and other cadenced reporting and metrics for the teams.

The role will also facilitate landing of North America mechanisms to support business objectives related to revenue growth and productivity improvements.

The ideal candidate has experience in business management, program management, or operations in a sales organization and has high business acumen and strong analytical skills.

This is a hands-on position - the candidate must be willing to roll up the sleeves . The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints.

The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes.

Maturity, strong judgment, and the ability to influence are all essential to success in this role.

Key job responsibilities

• Define the operational cadence for the Division business and manage in-year business planning activities
• Manage Weekly Business Reviews, Monthly Business Reviews & Quarterly Business Reviews
• Manage monthly CEO reviews
• Drive change management and communications for North America mechanisms and tools for the business including Account Planning, Events, Win / Loss, Executive Engagement
• Partner with worldwide SSOE to align operating cadence across Geos / Areas
• Continuously improve output quality, effectiveness and velocity of planning mechanisms
• Act as primary point of escalation for the Division for planning mechanisms related feedback and issues

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

GSO2024

BASIC QUALIFICATIONS

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience developing and implementing mechanisms for sales teams to drive insights and actionable outcomes

PREFERRED QUALIFICATIONS

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
30+ days ago